Systems Analyst

City of New York • New York, NY

5d

About The Position

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city's five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers. At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons. Purpose of Position: Under supervision, implements newly designed systems and parallel systems; revises existing systems, methods, procedures and designs. Performs analysis and modifies systems, procedures and forms to effect improvements, increase effectiveness in process flows and optimization of Corporate productivity.

Requirements

• 1. A Baccalaureate Degree in a relevant field from an accredited college or university; and,
• 2. One year of experience in business, government, hospital, educational institute or non-profit organization in analysis, development and implementation of systems, methods and procedures, management information development and data coordination. Familiarity with EDP applications and data processing programs; or,
• 3. A Masters Degree in Management, Business Administration, Hospital Administration Management, Public Administration, Accounting or relevant field from an accredited college or university; or,
• 4. A satisfactory combination of education, training and experience.

Nice To Haves

• Highly Detail-oriented with the ability to properly prioritize
• Strong written and verbal communication skills
• Self-motivated with the ability to work independently
• Creative problem solving
• Personal computer software, hospital service workflows, call center operations, customer service and with strong communication skills
• Critical thinking
• Administrative or customer service support background, preferably in a high-volume contact center environment or medical environment
• Bilingual preferred

Responsibilities

• Studies, reviews and analyzes existing systems, methods, procedures and projects to determine whether systems meet the operational needs of the Corporation.
• Prepares and modifies flow charts, diagrams, reports and other documentation necessary for systems design and modification.
• Participates in the training of staff in the implementation of new programs and systems design.
• Prepares manuals of systems and procedures, reviews and modifies existing manuals.
• Recommends improvements and/or modifications of existing systems in terms of problems, bottlenecks and inadequate utilization of resources.
• Implements the development of approval systems and subsystems.
• Designs and implements approval parallel systems to minimize operational problems.
• Maintains, modifies, improves and monitors existing operational systems, standards of performance, quality of controls and progress of assigned projects with a view towards computer applications.
• Utilizes industrial engineering techniques and/or administrative management techniques to establish performance standards and input data, and analyzes alternative means of deriving input data and recommends the optimal method.

Benefits

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• Loan Forgiveness Programs for eligible employees
• College tuition discounts and professional development opportunities
• College Savings Program
• Union Benefits for eligible titles
• Multiple employee discounts programs
• Commuter Benefits Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees