Systems Analyst -Web Administrator - Quinsigamond Community College

Quinsigamond Community College•Worcester, MA

44d•$65,000 - $80,000

About The Position

The Web Administrator is entrusted with the seamless maintenance and updating of the college's Drupal environment. They will work closely with Institutional Communications to ensure the site back-end meets their needs, and provide any support needed to facilitate changes or updates. Additionally, the administrator will oversee the SharePoint online infrastructure, designing and maintaining sites as requested. They address performance, availability, and capacity issues with precision, perform diligent monitoring and troubleshooting of the SharePoint environment. They create and maintain detailed documentation, such as policies, procedures, and user guides, for the web and SharePoint online. They provide technical assistance to college staff, and perform related work as required.

Requirements

Associate Degree in Computer Science or MIS
Five years' experience in web development/administration
5+ years of Drupal experience (Drupal 8 or greater required)
Windows system experience required.
Experience using composer for dependency management
Excellent Interpersonal Skills
The ability to communicate technical information, in writing and orally.
A commitment to customer service.

Nice To Haves

Bachelor's Degree in Computer Science or MIS
Five years' experience SharePoint Administration
Ten years' experience in web development/administration
One year's experience with Drupal 10 administration
Experience/familiarity with deploying on Pantheon and/or Aquia hosting platforms

Responsibilities

Manage and maintain the Drupal environments, plugins, and add new features as needed.
Identifying and troubleshooting website technical issues.
Assist in maintaining and updating website content as necessary.
Installing, configuring, and upgrading SharePoint systems.
Setting up and managing user accounts and permissions where necessary.
Designing and implementing SharePoint infrastructure.
Developing and managing content databases and site collections.
Ensuring Drupal(website) and SharePoint system security and stability, addressing any issues related to performance, availability, or capacity.
Monitoring and analyzing website and SharePoint site statistics as needed.
Performing monitoring and troubleshooting of the Drupal and SharePoint environments.
Creating and maintaining documentation for SharePoint policies, procedures, and user guides.
Works with third-party resources as needed to support the business systems of the college.
Providing customer service to college personnel with the use of the Web applications, SharePoint Sites, and any Information Systems applications.
Collaborates with Institutional Communications to ensure system cohesion between the web, student portal, and SharePoint.
Assisting the Director of Information Systems in the documentation of program development and subsequent revisions.
Assisting the Director of Information Systems in determining the necessity for and arranging for Drupal and SharePoint maintenance.
Works collaboratively with the Help Desk and PC technicians to address escalated web applications issues.
Actively supports the teaching and learning process; works to create and support a student-centered environment designed to move a student efficiently and effectively from entry to exit no matter his/her completion goal.
Works actively with other areas of the college to ensure a spirit of college wide collaboration, collegiality, civility, and teamwork.
Diversity, inclusion, and equity are core values at Quinsigamond Community College. We are passionate about building and sustaining an inclusive, respectful, and equitable environment for all students, staff, and faculty. Every member on our college campus enriches our diversity. We support inclusion and are dedicated to ensuring equity in access to opportunities.
Provides flexible, responsive, and high-quality customer service to all whom we serve, be it students, community or staff and continuously assesses processes and procedures to revise accordingly.
Performs other duties as assigned by the Director of Information Services.