Systems Analyst (Operations)

TriTech Enterprise Systems, Inc.•Baltimore, MD

22h

About The Position

TriTech Enterprise Systems, Inc. (TriTech) is seeking a "Senior Systems Analyst (Operations) to provide support of a Maryland State contract. This candidate will provide services related to the efficient operation of Health Benefit Exchange (HBX) and other ancillary systems. The Maryland Health Benefit Exchange (MHBE), an independent unit of state government, provides accessible, affordable health coverage to Marylanders. MHBE administers Maryland Health Connection (MHC), the state’s health insurance marketplace. Through MHC, Maryland residents explore health insurance plans, compare rates, and determine their eligibility for advanced premium tax credits (APTC), cost-sharing reductions (CSR), and public assistance programs such as Medicaid and the Maryland Children’s Health Insurance Program (MCHP).

Requirements

Candidate must be a U.S. Citizen or have a green card status for this position
A minimum of three (3) years performing day-to-day Informatica PowerCenter operations, functions, administration, or troubleshooting tasks.
A minimum of three (3) years of experience as a Batch Operator using Control-M or equivalent.
A minimum of two (2) years of experience working in a PostgreSQL DB or equivalent environment.
Experience working in the health insurance marketplace, healthcare, or health and human services domains.
Demonstrable analytical experience and ability to work in a complex system environment.
Demonstrable experience with application and batch integration.
Familiarity with databases and SQL functions.
Ability to troubleshoot system issues by collaborating with a team of system operations professionals.
Ability to work in a multidisciplinary team and effectively communicate with different functions.

Nice To Haves

A minimum of five (5) years of experience supporting the day-to-day operations functions of a complex enterprise system.
A minimum of five (5) years of experience as a Batch Operator or equivalent, supporting day-to-day configurations and operations of various batch jobs in a complex enterprise system.
A minimum of three (3) years of experience in identifying and troubleshooting system outages, installation issues, and application code running JBoss/Tomcat applications in AWS.
Experience demonstrating critical thinking, providing options, recommendations, and additional actions relating to resolving issues, mitigating risks, and resolving escalated items in supporting a large or complex infrastructure/systems.
Experience with operating, configuring, and troubleshooting Control-M or equivalent batch applications.
Experience managing web-based systems hosted on the AWS platform.
Working knowledge of Electronic Data Interchange (EDI) operations.
Understand Java runtime environment concepts such as heap memory, thread dumps, garbage collection, etc.
Experience working with the Project Management Office (PMO) processes, policies, and procedures

Responsibilities

Install, configure, and manage Informatica Power Center.
Assess the impact of upgrading Informatica and all its components (Informatica PowerCenter mappings, workflows, jobs, and other ETL processes).
Identify and troubleshoot system outages, installation issues, and application code errors running Java applications in AWS.
Generate and install security certificates and PGP keys.
Work with the Control-M tool or equivalent to create and schedule batches and to create calendars and daily schedules for critical batches.
Restore Informatica Power Center services and manage users and governance controls.
Configure, maintain, and troubleshoot Redhat Jboss, Fuse, Apache, and Tomcat HTTP servers.
Perform system troubleshooting by reading and deciphering app logs and system logs from Splunk.
Configure, deploy, verify, and troubleshoot SSL certificates.
Read/understand/improve scripts related to the application, batches, and/or web services.
Identify installation issues and application code errors running in JBoss/ Tomcat/ Informatica/ Control M.
Provide options, recommendations, and additional actions related to resolving issues, mitigating risks, and resolving escalated items.
Work with the configuration management tool Jenkins to automate tasks such as code check-in and software build.
Manage, monitor, and configure the Splunk application monitoring tool.
Support releases and adherence to change control standards.
Perform scheduled maintenance activities such as patching, performance tuning, and backups.
Execute daily batch scripts, days, evenings, weekends, and holidays as required.
Perform capacity planning and scalability planning.
Work with JIRA Service Desk to manage Incidents and Change Processes.
Availability to work in a rotation shift mode.
Adhere to all security, change control, and MHBE Project Management Office (PMO) policies, processes, and methodologies.