Systems Analyst - Intermediate (Application Support)

UPMC•Pittsburgh, PA

4d•Hybrid

About The Position

UPMC is looking for a Systems Analyst Intermediate to join their team. This opportunity offers work life balance, opportunity for growth, and an excellent total rewards package. If you are a self-starter and have experience supporting applications. APPLY NOW!! Hybrid – 1-2 days a week on site at North Central, PA locations. Occasional travel to Pittsburgh, PA as needed for Kamin Tower build. 40 Hours Per week. Daylight Shift: 7/8AM-3/4PM eastern standard time Purpose: Description Under the general direction of the management team and senior staff, the Systems Analyst - Intermediate provides experienced analytical services, defining requirements, developing and/or maintaining computer applications/systems, and providing services to meet client IT and business needs.

Requirements

Typically has 2+ years’ experience with modern technology and application support through education or practical experience.
Highly driven and self-motivated to meet expectations.
Ability to work independently and in a team-based environment.
Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC) of one of the information technology professional disciplines and applies that understanding to make independent practical contributions to IT work within a UPMC department or function.
Completes on-going training on-the-job, through courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities.
Additionally, this position may be required to maintain a on-call as part of a rotation within the team. This is for 1 week at a time, about 5-8 times a year depending on staffing.
Experience supporting Applications
Communication Skills
Self-Starter/Highly Motivated

Nice To Haves

Healthcare IT experience
Application support experience
Current or Past UPMC employee or contractor

Responsibilities

Application Support – Support of the RTLS (Real-time-Location-Systems), Nurse Call, Telesitting, and Mobile Communication solutions for North Central PA locations. On-Site requirement 1-2 days a week for configuration and end user devices. Occasional travel to Pittsburgh to assist with other support activities will also be required.
Project Management – Ability to stay organized and take ownership of a project relative to the application being supported. Capable of distributing tasks to team members and meeting milestones. Update all project management and time tracking tools accordingly.
Vendor Relationships - Interact with vendors (technical issues, project initiatives) independently, as necessary. Ability to act as the point person for issue escalation.
Process Improvement - Ability to manage process improvement efforts. Create and update processes, as necessary. Ability to independently recognize opportunities for process improvements.
Application Upgrades and Implementation - Identify new functionality and/or hardware requirements related to application upgrades and implementations.
Change Management – Document and Implement a Change Management process for assigned software applications.
Communication - Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day-to-day work and projects.
End User Training - Ability to create training content. Facilitate more detailed user training sessions. Ability to train peers.
Documentation - Complete detail-oriented documentation for new and moderately complex processes. Responsible for the quality and validity of produced documents. Extract and document customer/business requirements and needs for use by enterprise architecture and engineering teams (network, system, and software).
Second and Third Level Support - Including Maintenance Activities) Independently triage and resolve Level 2 and Level 3 support issues. Act as a mentor to less experienced staff in resolution of Level 2 and Level 3 issues.
Test Plans - Creates test plans. Responsible for review and validation of functionality. Report back any problems. Create and/or manage cutover plans including downtime, etc. Responsible for evaluating impact and coordinating efforts across multiple platforms as necessary.
SDLC (System Development Life Cycle) - Have a proficient understanding of multiple system/application development life cycles.
Data Confidentiality/Security - always maintain confidentiality of sensitive information.
Data Quality - always Maintain data quality.
Interactions with Others - Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with a team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary.
Self-Development - Responsible for continuous self-study, trainings, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from senior team members for development and effectively incorporates feedback into work and behaviors.
Ability to handle problem management as appropriate.
Performs other duties as assigned.
Additionally, this position requires participation in an On-Call Rotation. This requires 24 hours per day, 7 days per week availability during your rotation. Rotations are a week at a time and the frequency varies based upon the number of colleagues in the rotation.