SYSTEMS ANALYST III - HOSPITALITY

Seminole Hard Rock Support Services•Davie, FL

About The Position

The Systems Analyst role works in the Seminole Hard Rock Support Services IT department, and it supports a fast-growing organization and a worldly recognized brand. The System Analyst is responsible for understanding at a technical level the products they support and implement. This role configures, supports, maintains and implements applications based on requirements and business needs. The Systems analyst works with a variety of members in all departments in the technology team as well as with vendors and/or partners. He/she is an active participant in meetings and discussions about vendor products and how they are utilized within the organization, as well as how they fit in the technology stack.

Requirements

University degree in Computer Science or Business Administration required; OR an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
5+ years’ experience as a systems analyst in technology in a hospitality environment.
Solid analytical and problem-solving skills.
Excellent technical knowledge of multiple technical disciplines.
Strong mentoring skills for teamwork and interdepartmental communications.
Expertise working with all parties including staff, customers, and vendors to resolve problems.
Proven ability to complete multiple tasks independently.
Demonstrated ability to work with sensitive/confidential information and to handle such information as required by Corporate, Federal, and State regulations/policies.
Ability to write reports utilizing industry standard reporting tools.
Willingness to carry assigned company phone for on call rotation schedule to support end users.
On-call rotation requires willingness to evening, weekend, and holiday work, as needed.
Open-minded, self-starter, organized, independent.
Willingness to work evenings, weekends, and holidays, as needed.
Willingness to travel as deemed necessary by IT Management.
5+ years Property Management Systems application; Opera and or LMS preferred
5+ years of experience in Hospitality applications; CRS, CRM, Service Optimization, Access Control, IPTV, SPA, Event Planning, etc.
Familiar with concepts relating to revenue and distribution
Familiar with concepts relating to hotel operations

Nice To Haves

Experience in a corporate/franchise international hospitality organization a plus

Responsibilities

Lead projects and project teams for the benefit of the department.
Support and administer key applications defined by direct supervisor.
Provides support to all departments in researching application issues, such as reporting issues, data entry issues, etc.
Proactively researches and locates necessary tools and processes to identify troublesome trends as they develop.
Conduct periodic system reviews to ensure they are running efficiently.
Anticipate user requirements and develop programs, queries, reports, etc. to assist them as necessary.
Proactively designs/re-evaluate software procedures and processes to eliminate obstacles for end users.
Maintain system security by creating and maintaining user accounts along with supplying associated documentation required for security audits.
Perform tuning and maintenance of software applications.
Communicate regularly with supervisor to ensure priorities of projects are set and completed efficiently.
Participate in all implementations of software enhancements, upgrades, and patch installations.
Ensure adequate training documentation is correct and available for all end users.
Proactively researches and locates necessary tools and processes to identify troublesome trends as they develop.
Develop technical documentation in a clear and concise manner.
Ensure compliance with IT Policies and Procedures.
Effective project and time management skills.
Shares acquired skills with team members through formal and informal channels.