Systems Analyst I

Tarzana Treatment Centers, Inc•Los Angeles, CA

About The Position

The primary goal of the Systems Analyst is to ensure the continuing functionality of Tarzana Treatment Centers, Inc. (TTC) mission critical software applications and to maintain computing equipment on which the applications operate. The position is responsible for the configuration, installation, and administration of specifically assigned mission-critical software applications. The Systems Analyst receives supervision and task assignments from the IT Supervisor. The Systems Analyst will support and troubleshoot software application problems; work with vendors; assist in the selection and evaluation of products and vendors; and handle day-to-day administration of mission critical applications. The Systems Analyst will act as a key source of customer support for assigned applications.

Requirements

High School Diploma or equivalent and 2+ years of progressive troubleshooting experience with network-based software applications. Demonstrated ability to work independently and troubleshoot problems with speed and efficiency is required.

Responsibilities

Troubleshoot assigned software applications
Maintain Mission Critical applications at peak performance and tuning, minimizing potential for network down-time
Engage in proactive measures to ensure stable and effective Mission Critical software operations.
Establish and maintain proper technical documentation and troubleshooting procedures
Maintain the awareness of key technologies to ensure optimal use of resources
Facilitate the deployment and configuration of certain software applications
Install operating systems, email accounts, IP addresses, web browser installation, local workstation network configuration and software configuration as needed
Maintain a database of network, software and user configuration
Accompany installing vendor’s technician during on-site service when necessary and when possible limiting the amount of time for outsourced consultants’ costs
Prepare procedural documentation, checklists, training materials and standards documents to ensure a high-quality of service delivery and maximize efficiency and effectiveness. Thoroughly document problems and steps to resolve them, to maximize institutionalization of knowledge
Follow standardized procedures to deliver services in an organized, effective manner to ensure customers perceive Information Technology staff as thorough, well-prepared and punctual
Thoroughly test all work, and involve the client in acceptance testing to ensure their needs are met
Train Tarzana staff on network access and use of key software applications
Record time spent on each request, task and project step in TecNique log
Attend all Information Technology Department Meetings