Systems Administrator

Agia

35d • Hybrid

About The Position

About Us:
DOXA is an award-winning specialty insurance platform that acquires and develops niche-market insurance program administrators, underwriting companies, and distribution partners including MGAs, MGUs, brokers, and direct-to-consumer operators. We provide centralized sales, marketing, underwriting, and operational support that helps our companies unlock their full growth potential.
With hundreds of custom specialty insurance programs and partnerships and more than 20,000 agent and broker relationships nationwide, DOXA's rapid growth is reaching new heights.
Our rapid evolution means we can deliver on something most companies just talk about; building a workplace where talented professionals are drawn to the impact they can make. We offer competitive benefits and compensation, but what really differentiates us is our culture empowerment and commitment to innovation in the specialty insurance space.
If you're an ambitious professional looking to evolve your career, we'd love to talk. Ready to join a community of experts redefining the specialty insurance space?

Requirements

• Associate's/Bachelor's degree or equivalent experience.
• Minimum two years of experience in managing Windows servers and workstations in an Active Directory network environment.
• Microsoft Windows server and workstation, Active Directory.
• Intermediate proficiency in MS Office.
• Travel:10% domestic travel required.
• Work Schedule: Regular office schedule plus on-call, weekend work.

Nice To Haves

• MCSE certification or current equivalent desired.
• VMware certification desired.
• Insurance industry experience preferred.
• Microsoft server technology (Exchange, SharePoint, M365, and Azure) a plus.

Responsibilities

• Support, troubleshoot and implement hardware and software.
• Work within active directories to setup user accounts.
• Configure user accounts and email accounts.
• Troubleshoot and administer databases
• Support and troubleshoot issues with servers.
• Install and configure desktop software and operating systems.
• Configure virtual user environments.
• Troubleshoot help requests and work orders as they arrive.
• Help answer all trouble calls; emails; and Teams requests.
• Enter work orders into tracking software.
• Provide documentation such as Inventory and system management spreadsheets and others as required.
• Write, revise, edit, and proofread new and existing product documentation.
• Provide documentation on installation procedures and configurations.
• Improve reliability and maintainability of hardware and software systems.
• Respond to change requests and/or bug fixes in a timely manner as prioritized by management.
• Solve technical customer support problems related to the solutions developed within AGIA.
• Plan and implement security solutions to prevent internal and external threats.
• Maintain and monitor Vcenter.
• Oversee all VDI's to ensure they are current with VMware Tools Version.
• Monitor Server status if any issues arise.
• Troubleshoot VDI access issues
• Participate in on-call rotation and off-hours support with the Service Center staff as needed.
• Perform other miscellaneous functions and special projects as assigned.

Benefits

• DOXA's compensation package includes vacation and sick compensation, health, dental, vision, life, and long-term disability insurance, and a matching 401(k) plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree