Systems Administrator

General Dynamics Information Technology

19h • Onsite

About The Position

Advance how our customers operate while you advance your career. Join GDIT as a Systems Administrator Senior and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you. MEANINGFUL WORK AND PERSONAL IMPACT GDIT has an exciting opportunity to support NATO Allied SOFCOM as a member of our Enterprise Mission Information Technology Services (EMITS) program. The System Administrator will support Enterprise administration for two network environments, providing Tier 2/3 support with proactive and immediate troubleshooting, configuring, and repairing systems, software, and ancillary hardware issues. Ensures proper maintenance and patching of systems, STIG and SCAP compliance, installation and deployment. The Systems Administrator is also responsible for software/hardware maintenance and troubleshooting of various vendor devices/platforms. Provide systems administration support to image, configure, and transition Dell thin clients as part of network migration Manage printer support including configuring and deploying new printers and ensuring client connectivity and functionality Manage the functionality and efficiency of physical and virtual servers including troubleshooting operating systems Provide system management through Microsoft Endpoint Configuration Manager (MECM) and RedHat Ansible Validate and ensure compliance with security policy for mixed security environments Coordinate with Cyber Security team to install, manage, and update tools such as Tenable Security Center, Nessus Agents, Trellix, and Splunk Forwarders Conduct software license tracking, renewals, and audits and maintain inventory of equipment, software and software licenses. Provide tier 2/3 technical system support to Enterprise Service Desk personnel, including troubleshooting and touch labor service support as needed Monitor system performance. Independently troubleshoot and resolve highly complex problems to ensure reliable performance of systems. Perform Tier 2/3 touch labor support Server and virtual environments Develop, maintain, and improve Knowledge Databases, Standard Operating Procedures (SOP) and Work Order Procedures (WOP) to reduce resolution wait times, improve actionable response times, and improve overall user support. Collect, document, and analyze system and network metrics to identify patterns and trends, and identify and document steps for improvements while maintaining customer satisfaction in every step of the service delivery model WHAT YOU’LL NEED TO SUCCEED Bring your technology expertise and drive for innovation to GDIT. The Systems Administrator Senior must have: Education: BA/BS (or equivalent experience) Experience: 5+ years of demonstrated System Administration/Engineering experience Technical skills: Microsoft Exchange server administration; Applicable certification such as Microsoft, VMware, RedHat or equivalent industry technical certification; Knowledge and hands-on experience with Splunk and Log reviewing tools; Knowledge and hands-on experience with Virtual Desktop Infrastructure (VDI) administration. (Horizon, fxlogix, and Omnissa DEM); Knowledge and hands-on experience with Hyper Converged Infrastructure (HCI) such as Dell VxRail, and VMware VSAN; Knowledge and hands-on experience with mixed environments of VMware, Windows Server, and RedHat Enterprise Linux (RHEL); Security-focused work approach with emphasis on the environment’s security posture; Excellent customer service skills and communication skills; Ability to work in a team-oriented, collaborative environment or as a focused task individual. Security clearance level: US Secret (SSBI) Security Clearance with ability to obtain TS/SCI as required US citizenship required the position Role requirements: Must possess DOD 8140 compliant certification (i.e. Security+ CE or equivalent); Preferred: CASP (SecurityX), CISSP, or equivalent GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do. Growth: AI-powered career tool that identifies career steps and learning opportunities Support: An internal mobility team focused on helping you achieve your career goals Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off Community: Award-winning culture of innovation and a military-friendly workplace OWN YOUR OPPORTUNITY Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward. The likely salary range for this position is $93,662 - $126,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Total compensation for international positions varies by tax, social security, and immigration statuses, as well as location. Generally, an international assignment may include allowances, premium uplifts, and/or relocation or transportation benefits, above base salary range noted. Scheduled Weekly Hours: 40 Travel Required: Less than 10% Telecommuting Options: Onsite Work Location: BEL Mons - Rue Grande (APC300) Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Join our 30,000 everyday heroes. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. For more information about GDIT's Privacy Policy, click here: https://www.gdit.com/privacy-policy/notices/

Requirements

• BA/BS (or equivalent experience)
• 5+ years of demonstrated System Administration/Engineering experience
• Microsoft Exchange server administration
• Applicable certification such as Microsoft, VMware, RedHat or equivalent industry technical certification
• Knowledge and hands-on experience with Splunk and Log reviewing tools
• Knowledge and hands-on experience with Virtual Desktop Infrastructure (VDI) administration. (Horizon, fxlogix, and Omnissa DEM)
• Knowledge and hands-on experience with Hyper Converged Infrastructure (HCI) such as Dell VxRail, and VMware VSAN
• Knowledge and hands-on experience with mixed environments of VMware, Windows Server, and RedHat Enterprise Linux (RHEL)
• Security-focused work approach with emphasis on the environment’s security posture
• Excellent customer service skills and communication skills
• Ability to work in a team-oriented, collaborative environment or as a focused task individual
• US Secret (SSBI) Security Clearance with ability to obtain TS/SCI as required
• US citizenship required the position
• Must possess DOD 8140 compliant certification (i.e. Security+ CE or equivalent)

Nice To Haves

• CASP (SecurityX), CISSP, or equivalent

Responsibilities

• support Enterprise administration for two network environments, providing Tier 2/3 support with proactive and immediate troubleshooting, configuring, and repairing systems, software, and ancillary hardware issues
• Ensures proper maintenance and patching of systems, STIG and SCAP compliance, installation and deployment
• software/hardware maintenance and troubleshooting of various vendor devices/platforms
• Provide systems administration support to image, configure, and transition Dell thin clients as part of network migration
• Manage printer support including configuring and deploying new printers and ensuring client connectivity and functionality
• Manage the functionality and efficiency of physical and virtual servers including troubleshooting operating systems
• Provide system management through Microsoft Endpoint Configuration Manager (MECM) and RedHat Ansible
• Validate and ensure compliance with security policy for mixed security environments
• Coordinate with Cyber Security team to install, manage, and update tools such as Tenable Security Center, Nessus Agents, Trellix, and Splunk Forwarders
• Conduct software license tracking, renewals, and audits and maintain inventory of equipment, software and software licenses
• Provide tier 2/3 technical system support to Enterprise Service Desk personnel, including troubleshooting and touch labor service support as needed
• Monitor system performance
• Independently troubleshoot and resolve highly complex problems to ensure reliable performance of systems
• Perform Tier 2/3 touch labor support Server and virtual environments
• Develop, maintain, and improve Knowledge Databases, Standard Operating Procedures (SOP) and Work Order Procedures (WOP) to reduce resolution wait times, improve actionable response times, and improve overall user support
• Collect, document, and analyze system and network metrics to identify patterns and trends, and identify and document steps for improvements while maintaining customer satisfaction in every step of the service delivery model

Benefits

• Comprehensive benefits and wellness packages
• 401K with company match
• paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
• short and long-term disability benefits
• life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees