Systems Administrator

Guild Associates Inc•Dublin, OH

19d•Onsite

About The Position

Guild Associates, Inc. is looking for a Systems Administrator to join our team in our Dublin office. This role participates in Guild’s IT support and systems management efforts including client and server infrastructure, cybersecurity, file and print management, networking, software applications, telephony, and user account administration. The person who fills this role also will function as the first point of contact for supporting the technical needs of the business and its employees. The ideal candidate will have excellent time management and interpersonal communication skills, which will enable him/her to collaborate well with various employees and leaders within the company. This person will share ownership of all technical issues with other department members.

Requirements

Bachelor’s degree in information technology (CIS), Cybersecurity, or related degree
Minimum 4 years of technical experience in the technologies listed above, which may include home lab work and internships
Proactive and positive mindset
Proven experience to develop and maintain business relationships
Effective communication and customer service skills
Excellent troubleshooting skills and attention to detail
Desire to learn new skills and technology
Occasional local travel between buildings, within 15-mile radius
Occasional overtime and on-call shifts may be required

Nice To Haves

Microsoft Windows client server infrastructure and OS upgrades
Microsoft 365 Suite, Azure, Entra, Intune
Ticketing software
Endpoint management software
Endpoint peripherals (i.e., printers, scanners, USB devices/hubs, A/V equipment)
Mobile devices - both iOS and Android
PowerShell scripting
Backup software/solutions
Wired and wireless network technologies
Remote Access (VPN) and other security-related products
Cybersecurity practices including development and implementation of additional security measures
Knowledge of CIS benchmarks, NIST SP, and CMMC is highly desirable
Manufacturing software (2D and 3D CAD) is a plus

Responsibilities

Troubleshoot and solve everyday technology problems
Prioritize and respond to tickets, emails, calls, and messages, providing quick follow-up with internal customers
Effectively communicate with both internal and external customers
Proactively monitor systems for performance, and identify potential troubles before they arise
Configure, update, and secure systems and applications on a regularly scheduled basis
Develop and update IT-specific documentation such as asset inventory, knowledge base articles, configuration changes, and project artifacts
Research, test, recommend, and implement new technical solutions
Report on the status of projects and tickets to the IT Manager
Follow asset management lifecycle processes, from initial procurement to disposal/recycling
Ensure routine backups are completed and tested
Stay up to date on current and innovative technologies and best practices
Follow IT and Business change management processes
Other duties as assigned