Systems Administrator

Boyne Resorts • Big Sky Meadow Village, MT

21d

About The Position

Big Sky Resort is seeking a highly skilled, service‑oriented, and detail‑driven Systems Administrator to support, maintain, and enhance the core systems that enable daily operations across resort departments. This role plays a critical part in ensuring system reliability, server performance, application stability, and proper security controls are in place for all on‑premises and cloud‑based infrastructure. The ideal candidate combines strong technical expertise, excellent communication skills, and a proactive approach to problem-solving while working in a fast‑paced mountain environment.

Requirements

• Require a minimum of High School diploma or equivalent.
• Requires 4 years of related work experience or 2 years of experience in Big Sky IT.
• Proficiency with Microsoft Windows, Microsoft 365 administration, server management, and troubleshooting systems.
• Ability to use basic hand tools and occasional power tools is required.
• Valid driver’s license with an acceptable driving record for company insurance purposes.
• Ability to ski or ride to on‑mountain locations as required for system checks, equipment maintenance, or emergency response.
• Advanced understanding of enterprise Windows Server and Linux administration, virtualization technologies, and system security best practices.
• Strong diagnostic capabilities using structured reasoning, vendor resources, documentation, and log analysis tools to identify and resolve complex issues.
• Knowledge of infrastructure components including DNS, DHCP, IP addressing, LAN/WAN interactions, VPNs, authentication, and cloud‑connected systems.
• Experience working with monitoring platforms and performance‑analysis utilities to ensure system health and rapid response to anomalies.
• Ability to write, interpret, and maintain automation scripts for process improvement and system standardization.
• Excellent communication skills with both technical and business departments, including the ability to explain complex issues in clear, understandable terms.
• Understands the unique needs of a resort environment, including POS systems, RFID ticketing, snowmaking systems, and outdoor infrastructure challenges.
• Strong organizational skills, documentation discipline, and the ability to manage several ongoing projects simultaneously.
• Ability to develop and execute a plan based on high-level goals; Organized and self-motivated.
• Ability to work independently and deliver high quality work output.
• Ability to set priorities and adapt to changes in a quick, professional manner.
• Willingness to make informed decisions, present clear reasoning, and follow established procedures while also recommending improvements when appropriate.
• Demonstrates good judgment, accuracy and consistency
• Ability to lift up to 20 lbs, 40lbs assisted.
• Ability to use common technician hand tools.
• Ability to work in areas without handicap access.
• Ability to work on a ladder.
• Ability to communicate verbally with public, customers and employees.
• Ability to read manuals, documentation and computer screens.
• Ability to operate a motor vehicle.

Nice To Haves

• Prefer B.S. in Computer Science or related field.
• Certifications preferred: CompTIA Server+, Security+, Microsoft Azure/AzureAD, VMware VCP, or equivalent.

Responsibilities

• Administer, monitor, and maintain Windows Server and Linux environments including Active Directory, DNS, DHCP, Group Policy, file/print services, and identity/permission structures.
• Oversee enterprise virtualization platforms, including provisioning VMs, managing snapshots, resource allocation, host maintenance, and performance optimization.
• Manage enterprise backup systems, disaster recovery plans, and data retention procedures, ensuring system and data resilience for all business‑critical applications.
• Provide advanced support for system‑level incidents escalated from IT Operations staff, including root‑cause analysis, remediation recommendations, and long-term prevention strategies.
• Maintain core resort applications such as POS platforms, access control systems, lodging/back‑office applications, communication systems, and RFID infrastructure, ensuring uptime and compatibility across systems.
• Perform routine and emergency system patching, updates, firmware upgrades, and configuration changes following IT change‑management procedures.
• Collaborate with Networking, Operations, and Business Systems teams to troubleshoot complex cross‑platform issues involving connectivity, authentication, application performance, or hardware failure.
• Monitor system logs, and infrastructure performance dashboards to proactively identify issues and implement corrective action.
• Participate in seasonal readiness projects including winter lift‑access systems, POS Systems, digital signage systems, event infrastructure, and other operational system testing.
• Assist with vendor engagement, support contracts, warranty processes, and escalation for hardware and software platforms under the Systems team’s responsibility.
• Respond to and resolve technical support requests in a timely and professional manner.
• Perform assigned tasks with minimal oversight.
• Contribute to the design process, identify potential caveats, and propose ideas that will improve the overall systems environment.
• Maintain and help to improve cybersecurity awareness and consider company posture implications of system configurations.
• Maintain compliance with written Boyne IT policies/standards/processes/work instructions.
• Perform special projects and other duties as assigned by the IT Director.

Benefits

• FREE Ski Pass and Golf Pass for you, your spouse and dependents and discounted passes for friends and family
• FREE Summer Bike Haul/Scenic Lift Pass for you, your spouse and dependents
• Steep discounts on Lodging rates for accommodation for friends and family (blackout dates apply)
• 25% -50% Food and Beverage Discounts
• 30% Retail discount at all outlets, gear and sponsor discounts
• Eligibility for affordable Manager Housing, a short walk or free bus ride away from work
• 401k, Health Benefits, PTO and Wellness Days
• Eligible for seasonal loyalty bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED