Systems Administrator

PAM Transport

17d•$60,000 - $80,000•Onsite

About The Position

We are seeking a skilled and service-oriented IT Systems Administrator to support and enhance our corporate network and hosted Webex environment. This role is responsible for maintaining end-user systems, core infrastructure, and network security while providing day-to-day administration of Webex Calling and Contact Center solutions. The ideal candidate brings strong experience in Windows-based enterprise environments, Active Directory, Office 365, and network administration, along with hands-on knowledge of VoIP and call center workflows. Success in this role requires strong troubleshooting abilities, collaboration skills, and a passion for learning new technologies while supporting distributed teams in a shared leadership environment.

Requirements

Bachelor’s degree in information technology or related field (or equivalent experience).
Minimum of 3 years of experience in a corporate network environment with 1-2 years of experience supporting Cisco Webex in a hosted/cloud environment.
Extensive knowledge in supporting an Active Directory environment.
Experience supporting Office365.
Basic understanding of call center operations and Webex Control Hub.
Advanced knowledge of PC hardware, peripherals, and core software
A strong working knowledge of Windows operating systems at the server and desktop level
Advanced knowledge of network operating systems, protocols, and administration
Ability, aptitude, and desire to be part of service-oriented team.
Must be comfortable operating in a collaborative, shared leadership environment.
Creativity and the ability to grasp new technologies quickly are essential.
Must have strong inter-personal skills and the ability to train and share knowledge.

Nice To Haves

Experience supporting IBM AS400 clients in a networked environment.
Working knowledge of VMWare and virtualization
SAN Storage and administration
Experience integrating Webex CRM platforms.
Knowledge of API based automation and workflow orchestration tools.
Familiarity with SSO, Active Directory, and identity management in cloud environments.
Exposure to AI powered call analytics, chatbots, or virtual agents is a plus.
Exposure or experience with Cisco Routing and Switching products.

Responsibilities

Performing tasks involving the support, maintenance, inventory, and use of PCs and peripherals.
Installing, configuring, and supporting both core and non-core software applications.
Assisting in the development and maintenance of the network infrastructure.
Testing and evaluating systems to eliminate problems and make improvements.
Implementing and using tools in support of network security.
Assisting with disaster recovery strategies and solutions.
Rotating on-call schedule to provide support outside regular business hours.
Provide operational support for Cisco Webex Calling and Webex Contact Center in a hosted/cloud environment.
Configure call flows, IVRs, auto attendants, and call queues.
Support integration efforts with Microsoft 365 and CRM platforms