Systems Administrator

Catania-Spagna Corp•Ayer, MA

2d•Onsite

About The Position

Do you take pride in doing things right the first time? Looking for a stable job with room to grow? Ready to join a team that treats you like family? We want to hear from you! Systems Administrator – Ayer, MA Join a Legacy. Build the Future Catania Oils, a fourth-generation, family-owned business with 125 years of excellence in the edible oils industry, is looking for a passionate and driven Systems Administrator to join our team. If you thrive in a fast-paced environment, love solving problems, and know how to bring out the best in people—this is your moment. Our Core Values Drive Everything We Do We Are Family – We treat every team member with respect and support, just like family. Own It – We take responsibility, celebrate wins, and learn from challenges. Job Well Done – We strive for excellence and take pride in delivering quality work. Customer Focused – We go beyond expectations to ensure our customers succeed. Authenticity at Our Core – We act with integrity and stay true to our values, even under pressure. What You’ll Do Provide Tier 2/3 technical support to end users via helpdesk tickets and phone support; act as an escalation point for complex issues. Administer and support desktop, server, and network infrastructure (servers, endpoints, network devices, printers, related hardware/software). Manage and maintain Active Directory; support Azure AD / Entra ID and Microsoft 365 services including Exchange, OneDrive, SharePoint, and Teams. Install, configure, and maintain software for users and business systems. Assist with monitoring system backups, network availability, and overall system health. Use ServiceDesk Plus consistently for ticketing: maintain clear work notes, document troubleshooting and verification, and provide complete resolutions to strengthen the internal knowledge base. Create, maintain, and continuously improve system, network, security, and operational documentation/runbooks. Assist with ERP system–related tasks as needed. Own backup/DR processes and outcomes—maintain current processes while identifying and implementing improvements (restore validation, recovery readiness, documentation, and resiliency). Improve patch planning and execution with intentional scheduling, staged deployment, and validation to protect uptime in a production-driven environment. Increase deployment speed while improving repeatability and consistency to reduce rework and follow-up tickets (standard baselines, exception control, post-deploy verification). Support alert triage and investigations; tune policies/detections to reduce noise and improve actionability; create repeatable investigation and response runbooks. Provide hands-on operational feedback (requirements, pilot feedback, rollout considerations, documentation/runbooks) as IT leadership evaluates consolidation to a unified endpoint security platform; broader SIEM adoption is planned longer-term (targeting 2027). Participate in evaluating and recommending hardware/software solutions; contribute to standards and best practices.

Requirements

5+ years of progressive IT experience across systems administration and end-user support.
Strong understanding of networking concepts/services including DNS, DHCP, TCP/IP, and VPNs.
Demonstrated troubleshooting and problem-solving skills.
Hands-on experience administering Active Directory, Azure AD, and Microsoft 365.
Experience automating administrative tasks using scripting/tools such as PowerShell and/or Power Automate.
Strong verbal and written communication skills; high attention to detail; able to manage multiple priorities.
Ability to work effectively independently and as part of a team; strong internal customer service orientation.
Ability to lift to 50 lbs. (equipment moves, workstation setups, hardware installs).

Nice To Haves

Bachelor’s degree preferred (IT, Computer Science, or related), or equivalent experience.
Experience managing virtualization environments.
Experience with application deployment, patch management, backup, and disaster recovery solutions.
Familiarity with endpoint security tools and desktop imaging/modern deployment solutions.
Working knowledge of ERP systems and supporting infrastructure.
Relevant certifications (preferred): Microsoft Windows Server/Azure/M365 and/or CompTIA Network+/Security+/Server+.

Responsibilities

Provide Tier 2/3 technical support to end users via helpdesk tickets and phone support; act as an escalation point for complex issues.
Administer and support desktop, server, and network infrastructure (servers, endpoints, network devices, printers, related hardware/software).
Manage and maintain Active Directory; support Azure AD / Entra ID and Microsoft 365 services including Exchange, OneDrive, SharePoint, and Teams.
Install, configure, and maintain software for users and business systems.
Assist with monitoring system backups, network availability, and overall system health.
Use ServiceDesk Plus consistently for ticketing: maintain clear work notes, document troubleshooting and verification, and provide complete resolutions to strengthen the internal knowledge base.
Create, maintain, and continuously improve system, network, security, and operational documentation/runbooks.
Assist with ERP system–related tasks as needed.
Own backup/DR processes and outcomes—maintain current processes while identifying and implementing improvements (restore validation, recovery readiness, documentation, and resiliency).
Improve patch planning and execution with intentional scheduling, staged deployment, and validation to protect uptime in a production-driven environment.
Increase deployment speed while improving repeatability and consistency to reduce rework and follow-up tickets (standard baselines, exception control, post-deploy verification).
Support alert triage and investigations; tune policies/detections to reduce noise and improve actionability; create repeatable investigation and response runbooks.
Provide hands-on operational feedback (requirements, pilot feedback, rollout considerations, documentation/runbooks) as IT leadership evaluates consolidation to a unified endpoint security platform; broader SIEM adoption is planned longer-term (targeting 2027).
Participate in evaluating and recommending hardware/software solutions; contribute to standards and best practices.