Systems Administrator

Planned Parenthood of the North Country New York•City of Watertown, NY

17d

About The Position

POSITION SUMMARY: Planned Parenthood of the North Country New York (PPNCNY) protects and provides health care and education that empowers individuals and families. With respect. Without judgment. No matter what. Diversity and inclusion are core values and PPNCNY strives to recruit exceptional and diverse staff. PPNCNY strives to develop staff into leaders for a diverse and global workplace. In support of PPNCNY’s mission, the Systems Administrator maintains a working knowledge of existing hardware, software, and telephone systems in use to maximize efficiency of the network and users’ utilization of them. Assists the Regional Director of IT in expanding the PPNCNY/UHPP/PPCWNY IT network and technical infrastructure. This position will require travel multiple times a month through the PPNCNY, CWNY and UHPP affiliates.

Requirements

Must have excellent communication skills (verbal and written) required
Must be able to work a flexible schedule with ability to travel to multiple sites often and when needed
Must have reliable transportation and/or a valid driver’s license
Demonstrates a commitment to respecting and learning about the cultural differences, backgrounds, historical traumas, and intersectionality of all colleagues, clients, customers, and vendors
Bachelor’s degree in Computer Science or a related field, or an equivalent combination of education and experience
Minimum of 5 years of experience in all areas of local and wide area network management to include system configuration, setup, troubleshooting planning, designing, implementation and user support; experience installing and supporting various Microsoft server technologies (Active Directory, Exchange, Terminal Service, Operating System, and Office); experience installing telecommunications equipment is required
Ability to work independently, prioritize, multi-task, meet deadlines and conduct research on a wide range of computing issues is essential

Nice To Haves

Planned Parenthood seeks candidates who are proficient in two or more languages
Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Systems Engineer (MCSE), or Microsoft Certified IT Professional (MCITP) preferred
Palo Alto Panorama certification preferred
Ubiquiti Unifi certification preferred

Responsibilities

Documents and audits reports related, but not limited to, Active Directory, disabled/active users, and anti-virus logs/events on a monthly basis
Monitors and diagnoses issues related, but not limited to, system patching, firmware upgrades, hardware upgrades and backup/recovery jobs on a monthly basis
Adheres to internal controls, complies with Agency policies, participates in the enforcement of HIPAA, and maintains the highest standards of ethics and integrity
Maintains asset tracking and conducts routine audits of agency equipment
Develops training materials, procedures and/or trains end users in the proper use of hardware and software as needed
Assists with the development, documentation, and operation of disaster recovery processes, procedures and technologies
Upgrades, maintains, and/or monitors all network infrastructure hardware, firmware, servers, all types of operating systems and applicable software, including anti-virus versions
Provides back up in the installation and management of wireless networking and network security (e.g. including administering firewalls, managing host antivirus security, and implementing network and file permissions)
Performs tier 2 & 3 troubleshooting, including server, network and storage errors, splunk notifications, and abnormal traffic flows
Performs root cause analysis for service interruption and recovery
Provides technical support for end users across all PPNCNY/UHPP/PPCWNY locations, by categorizing and logging all relevant support calls into ticket tracking system; facilitates IT responses and communicates clearly to Regional Director of IT regarding solutions to issues, responses, organization of tickets, escalation, and previous steps as needed. This applies to external vendors if needed.
At the desktop level, provides hardware/software problem resolution in a timely, accurate and creative manner either via telephone, email, remote support software, and/or in person
Oversees Windows Server infrastructure and TCP/IP administration including Active Directory, Domain Controllers, DNS, DHCP, Terminal Services and Group Policy
Configures and administers Microsoft Remote Desktop services and other virtual computing platforms
Manages network infrastructure LAN/WAN topologies and hardware including, but not limited to, proxy servers, switches, routers, and cabling
Performs installation and setup of new hardware/software and performs routine maintenance/repairs on selected equipment. Works with external vendors to maintain and repair systems & equipment in a timely manner
Remains current with technological developments and makes recommendations on emerging technologies
Collaborates interdepartmentally regarding IT-related processes, policies and resources
Provides on call support on a rotating basis
Performs other duties as assigned
Shows respect to all internal and external customers for differences in backgrounds, lifestyles, viewpoints and needs in areas such as race, gender, ethnicity, creed, sexual orientation and others
May act as a representative of the Agency as requested with vendors and/or in meetings related to IT topics
Participates in affiliate initiatives