Systems Administrator

Expo Home Improvement•Farmers Branch, TX

6h•Onsite

About The Position

The IT Systems Administrator is responsible for the administration, configuration, and maintenance of enterprise systems and platforms including Salesforce, Tableau, Leap and other Salesforce connected applications. This role ensures that applications, users, data, and integrations operate smoothly, securely, and efficiently to support a 200+ employee organization. This role will work closely with sales, inside sales, marketing, and operations teams to improve lead management, customer engagement, and service workflows across our organization. The ideal candidate is Salesforce-certified, highly collaborative, and comfortable working in a fast-paced, customer-driven environment. About Expo Home Improvement Expo Home Improvement, a top-rated Texas-based home remodeling company, specializes in high-quality bathroom, kitchen, and window remodels for residential customers since 2006. We are recognized for exceptional craftsmanship, outstanding customer service, and a commitment to enhancing the lives of homeowners. Recognized as a Top Place to Work in the nation, our people-first approach fosters a supportive culture that drives excellence and growth. Beyond transforming homes, we are dedicated to building lasting relationships and making a positive impact in the communities we serve.

Requirements

4+ years of hands-on Salesforce Administration experience
Strong knowledge of Salesforce configuration, automation (Flows, validation rules), and security
Experience supporting sales-driven environments with high lead volume
Excellent organizational, communication and collaboration skills
Ability to work onsite with cross-functional business teams

Nice To Haves

Experience in the home improvement, construction, or related service-based industry
Tableau or Salesforce analytics experience
Skilled in connecting applications to the Salesforce ecosystem.
Leap SalesPro experience is desired
Experience supporting Field Service, Marketing Cloud and Data Cloud environments

Responsibilities

Administer, configure, and maintain Salesforce environments to support sales and service operations
Manage users, profiles, roles, permissions, and security settings
Configure and optimize customer lifecycle processes relevant to home improvement projects
Build and maintain accurate reports, dashboards, and automation to support sales, marketing, and leadership teams
Ensure data accuracy and integrity across customers, project, and lead records
Partner with sales, customer service, and field operations to gather requirements and deliver scalable Salesforce solutions
Support contact center workflows including speed to lead, call tracking, and reporting
Provide user training, documentation, and ongoing support
Participate in release management, testing, and continuous improvement initiatives
Monitor Salesforce release updates for potential impact to current features & functionality
Continued growth and training on the Salesforce ecosystem, i.e., trailhead training, certifications, etc.