Systems Administrator

CHELSEA PIERS LP•New York, NY

13d•$110,000 - $130,000•Onsite

About The Position

We are seeking an experienced and skilled Systems Administrator to join our IT team. This role is central to the reliability, security, and performance of Chelsea Piers’ technology infrastructure across all venues. The ideal candidate brings deep hands-on experience with Microsoft 365, cloud and on-premises systems, network infrastructure, and endpoint security—paired with the judgment to lead through incidents and the communication skills to support a diverse user base. The Systems Administrator will serve as a senior technical escalation point for our Service Desk team, drive infrastructure projects, and participate in after-hours and on-call rotations—including evenings and weekends—to support incident response and critical system events. This role reports directly to the Systems Team Manager and works across all Chelsea Piers locations.

Requirements

You are a detail-oriented team player with strong communication skills and a sense of urgency.
You have experience creating SOP’s, driving innovation, and providing great end-user support within a dynamic organization.
You have a thorough understanding of information technology procedures and practices and can plan, and project manage.
Strong diagnostic and problem-solving skills with the ability to resolve complex, multi-system issues under pressure
Excellent communication skills, with the ability to translate technical concepts for non-technical users and leadership
Ability to work independently and manage multiple priorities with minimal supervision
Commitment to providing high-quality, customer-focused support across all venues and departments
Professional demeanor and the ability to remain composed during incidents and high-pressure situations
Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience
5+ years of experience in a systems administration or senior IT infrastructure role

Responsibilities

Administer and support Microsoft 365 services including Intune, Teams, Exchange Online, SharePoint, and Microsoft Entra ID (formerly Azure AD)
Manage user accounts, licensing, role-based access controls, and security configurations across the organization
Configure, manage, and troubleshoot network infrastructure, including Cisco Meraki switches, access points, and firewalls
Administer email security platforms and enforce policies including filtering, anti-spam, and threat protection (Mimecast)
Monitor and maintain Endpoint Detection and Response (EDR) solutions and coordinate with managed SOC and security partners
Manage on-premises and hybrid Microsoft Server environments, including Active Directory, DNS, DHCP, and File Services
Administer and maintain RMM platforms for device lifecycle management, patch management, and compliance monitoring
Serve as the senior technical escalation point (Level 3) for complex issues escalated from the Service Desk
Scope, design, and deliver IT infrastructure projects end-to-end — from requirements gathering and vendor coordination through implementation and documentation — working independently or alongside managed service partners
Participate in on-call rotations to address evenings, weekend, and incident response needs
Maintain accurate documentation of systems, configurations, procedures, and runbooks
Collaborate with IT leadership, security partners, and managed service providers on security initiatives and compliance efforts (PCI DSS, cyber insurance)
Develop and maintain automation scripts using PowerShell, Python, or Bash to streamline repetitive tasks, improve system reliability, and support IT operations
Leverage AI-assisted tools and workflows to enhance productivity, accelerate troubleshooting, and contribute to a forward-thinking IT team culture
Support onboarding and offboarding processes, including provisioning and deprovisioning of access and devices