Systems Administrator

Booz Allen Hamilton • Keyport, WA

3d

About The Position

The Opportunity: Your combination of people skills and system administrator knowledge makes you the team hero, solving one problem after another. What if you could use those skills to improve the technology supporting the Department of Navy? We’re looking for a system administrator to serve as a team lead and intermediary between the Computer Support Team and upper management to help articulate assignments, plan work, train or arrange training for personnel, and provide input to the supervisor on performance management and personnel administration functions. As a Systems Administrator on our team, you’ll help lead troubleshooting efforts, mentor junior computer support specialists, manage escalated technical problems, improve support processes, and maintain documentation. In this role you will configure, deploy, and troubleshoot Microsoft Desktop Operating Systems, productivity applications, and defense tools and work with Microsoft Active Directory account management and permissions. You’ll help clients overcome tough challenges through monitoring and performance management. Your knowledge will be vital as you identify problem areas and opportunities for improvement in a mission-critical network. Your communication skills will come in handy as you turn metrics into information and articulate their meaning. This is an opportunity to gain experience in computer system support, troubleshooting, and operation. We focus on growing as a team, so we’ll share techniques, work through challenges, and develop new methodologies together. Work with us and resolve daily challenges as we improve mission-critical systems. Join us. The world can’t wait.

Requirements

• 4+ years of experience in the management and resolution of Tier 2 level IT support operations in a professional work environment
• Knowledge of the configuration, deployment, and troubleshooting of Microsoft Desktop Operating Systems, desktop productivity applications, desktop defense tools, and Microsoft Active Directory account management and permissions
• Ability to manage and perform troubleshooting efforts, diagnose and resolve complex technical issues efficiently, improve support processes, and maintain updated technical documentation and support protocols
• Top Secret clearance
• HS diploma or GED
• CompTIA Security+ Certification
• Ability to obtain a Microsoft OS Certification before start date

Nice To Haves

• Knowledge of network systems, operating systems, software, and enterprise applications
• Possession of excellent critical thinking skills
• Bachelor’s degree in CS
• ITIL and Office 365 Certifications

Responsibilities

• Serve as a team lead and intermediary between the Computer Support Team and upper management
• Articulate assignments
• Plan work
• Train or arrange training for personnel
• Provide input to the supervisor on performance management and personnel administration functions
• Lead troubleshooting efforts
• Mentor junior computer support specialists
• Manage escalated technical problems
• Improve support processes
• Maintain documentation
• Configure, deploy, and troubleshoot Microsoft Desktop Operating Systems, productivity applications, and defense tools
• Work with Microsoft Active Directory account management and permissions
• Help clients overcome tough challenges through monitoring and performance management
• Identify problem areas and opportunities for improvement in a mission-critical network
• Turn metrics into information and articulate their meaning

Benefits

• health, life, disability, financial, and retirement benefits
• paid leave
• professional development
• tuition assistance
• work-life programs
• dependent care
• recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED