SYSTEMS ADMINISTRATOR

Dicor Corporation•Elkhart, IN

About The Position

The Systems Administrator is responsible for managing, maintaining, and securing the organization's computer systems, servers, and networks to ensure reliable operations and minimizing downtime. Key responsibilities include installing and configuring hardware and software, resolving technical issues, monitoring system performance, managing user access and permissions, performing data backups, and implementing security measures to protect against threats while maintaining excellent customer service. This position requires knowledge of the industry combined with desktop, networking, and systems troubleshooting and support.

Requirements

Bachelor’s degree in computer science or comparable experience in information technology.
7+ years working experience in an enterprise environment with 100+ users.
Strong customer service and interpersonal skills.
Excellent verbal and written communication.
The ability to communicate and interpret IT information to end-users.
Problem-solving through troubleshooting.
Attention to business-critical systems and responding accordingly.
Willingness to learn and build IT and industry knowledge.
The ability to work with a positive attitude in a team environment.
The ability to work on multiple problems simultaneously.
Working knowledge of the following systems and technologies: Windows 10/11 environment Workstation hardware technologies (Desktops, laptops) Workstation Peripherals (Printers, scanners, phones, etc.) Windows Server 2019/2022/2025 Active Directory Microsoft 365 Management Device Management Platforms (Intune, Google, etc.) VMware Management and Implementation Enterprise Anti-Virus Management Enterprise Accounting Systems Enterprise Network Management Tools Enterprise RMM Tools (Remote Monitoring and Management) Enterprise Firewall/Router Management and Implementation
Competent with the following troubleshooting tools: Command Prompt, Task Manager, Resource Monitor, MMC, PowerShell, etc.

Nice To Haves

Industry certifications (Net+, A+, ITIL, HDI-DST, Microsoft Windows Server Hybrid, Sec+, VMware Certified Professional, etc.) preferred and/or equivalent industry experience.

Responsibilities

Provide support to resolve incidents using the ITSM software.
Perform problem management through troubleshooting to determine root cause.
Provide training for business applications.
Schedule and oversee hardware warranty repairs.
Select and maintain IT hardware for the company.
Develop new technologies for the company.
Follow defined IT processes and procedures.
Update and create knowledge base articles for IT staff and end users.
Promote a team environment by assisting other team members on support issues when needed.
Provide phone support as needed.
Any other tasks as needed by the IT Manager.