Systems Administrator Senior

Modigent • Phoenix, AZ

15h • Hybrid

About The Position

As a Senior Systems Administrator, you'll play a key leadership role in managing and optimizing Modigent’s core business systems, including email, voice, collaboration platforms, servers, networks, databases, and enterprise applications. You will ensure these systems operate reliably as a cohesive unit, troubleshoot complex issues, drive continuous improvement, and provide technical leadership to the IT team. This senior-level position combines deep technical expertise with the ability to translate business needs into effective technology solutions in a dynamic, multi-company environment.

Requirements

• 5+ years of progressive experience in systems administration, infrastructure support, and enterprise application management.
• Bachelor’s degree in Information Technology, Computer Science, or a related field preferred; equivalent experience considered.
• Strong technical expertise in Windows Operating Systems, Microsoft Office 365, servers, networks, databases, and collaboration tools.
• Advanced problem-solving, analytical, and troubleshooting skills with the ability to assess complex issues and implement effective solutions.
• Excellent communication skills — able to explain technical concepts clearly to both technical and non-technical audiences.
• Proven ability to lead technical initiatives, provide direction to team members, and collaborate effectively across departments.
• Self-starter with high energy, adaptability, and the ability to thrive in a fast-paced, changing environment with multiple priorities.
• Strong customer service orientation and ability to build positive relationships with internal customers and vendors.
• Experience with system integration, change management, documentation, and process improvement.

Responsibilities

• Administer and support assigned business systems (email, voice, collaboration, servers, networks, databases, and enterprise applications) to ensure they function efficiently as an integrated environment.
• Field and resolve complex help desk tickets, application issues, and infrastructure problems for end users across the organization.
• Analyze business and user needs, document requirements, and translate them into system, process, or application improvements.
• Serve as a subject matter expert on cross-functional teams, providing recommendations on new initiatives, system enhancements, and technology projects.
• Monitor, test, and tune system performance; preserve and analyze system logs to proactively identify and resolve issues.
• Manage system changes following established change management processes.
• Collaborate with IT partners, functional analysts, and vendors to coordinate system enhancements and integrations.
• Develop, maintain, and troubleshoot data collection, storage, and business intelligence solutions, including dashboards and reports for departmental and leadership use.
• Communicate new system functionality to users and assist with training and adoption.
• Work to enhance or improve business processes through system integration while minimizing disruption.
• Compile and maintain an accurate inventory of organizational software and system assets.
• Provide technical leadership and guidance to other IT team members on specific tasks and initiatives.

Benefits

• Competitive compensation based on experience and level, with opportunities for performance incentives.
• Comprehensive benefits including medical, dental, and vision coverage, plus HSA options with employer contributions in select plans, and company-paid basic life and accidental death & dismemberment insurance.
• Paid time off, holiday pay, and a 401(k) retirement savings plan to support your long-term financial well-being.
• Inclusive, supportive culture that values diversity, dignity, respect, collaboration, integrity, and personal fulfillment—empowering you to build a rewarding, long-term career.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level