Systems Administrator Senior/Lead

Maricopa County•Phoenix, AZ

1d•Onsite

About The Position

The Systems Administrator Senior/Lead provides system or network administration to support and maintain the installation, configuration, maintenance, monitoring and troubleshooting of systems for the IT Infrastructure and Security Division of the Sheriff’s Office. This role provides third-tier technical support for system and/or network operating systems and applications, applying advanced technical expertise to highly complex assignments requiring independent discretion and judgment. The position operates in a senior level role with an extreme focus on customer service and may provide leadership to Systems Administrators or other IT staff.

Requirements

Bachelor's Degree in Computer Science, Information Technology or closely related field.
Four (4) years of related work experience in administering, configuring, managing, installing and troubleshooting server and storage systems.
Must possess a valid Arizona driver’s license or have the ability to obtain by the time of hire.
Advanced to expert level - Microsoft Windows Server administration with Active Directory.
Advanced to expert level - software such as VMWare, Forcepoint Internet proxy, NetMotion VPN, RSA Security, Ivanti Management Suite, Symantec Antivirus, Microsoft Data Protection Backup solutions, SAN & NAS technologies, PowerShell Scripting, MSOffice Suite 2010 through Office 365.
Advanced to expert level- hardware such as CPUs, SCSI controllers, RAID arrays, Blades, SAN & NAS Technology.
Cloud technology (AWS/Azure, etc.).
Advanced to expert level - overall computer operating procedures, server and workstation operating systems and platforms, current techniques and capabilities of local and wide area networks.
Skill in Comprehending, analyzing, and communicating complex technical information.
Skill in Managing time efficiently and adjusting to multiple changing priorities.
Skill in Applying advanced problem-solving abilities to critical tasks.
Ability to Work independently and apply sound judgment with limited supervision.
Ability to Provide guidance and direct the workflow of others.
Ability to Establish and maintain effective working relationships with all levels in organization and outside agencies.
Ability to Apply high degree of focus on customer needs.
Ability to Partner in achieving team goals and teamwork.

Nice To Haves

Six (6) years of experience in managing server software and hardware used by the agency.
Microsoft Active Directory and Entra ID (Azure AD) administration (GPOs, identity lifecycle, hybrid environments).
VMware vSphere and vCenter administration (VM provisioning, HA/DRS, clustering, lifecycle management).
Microsoft Windows Server (2016–2022) administration across core roles (ADDS, DNS, DHCP, IIS, File Services).
IT Experience as part of a government or law enforcement environment.
One (1) year experience with contracts, contract venders, and 3rd party management.
One (1) year of IT governance or policy management.
One (1) year of OKTA Administration experience.
Microsoft certification.
VMware certification.
Cloud certifications (AWS/Azure).

Responsibilities

Manages the server operating system and virtualization environment, including coordination and/or generating, tuning, configuring and upgrading.
Administers, assigns, and coordinates server/storage/virtualization equipment repairs and maintenance of system security.
Troubleshoots and resolves server hardware, software and LAN connectivity problems.
Prioritizes and manages support calls by working with helpdesk and trouble call software.
Ensures timely completion of support calls and scheduled installations of hardware and software and prioritizes based on business needs.
Maintains high level of communication with customers when scheduling hardware and software installations and performing support calls.
Manages disk space and monitors other network resources.
Evaluates system performance and reports to management.
Assists in system disaster recovery activities.
Defines development tools and procedures for daily operational support.
Coordinates installations and configures server-based and regular software packages onto network servers to facilitate deployment to clients.
Maintains network security through various processes such as security policy design, firewall installation, configuration and maintenance, VPN implementation, security technologies, products and solutions.
Manages LAN accounts including additions, deletions, moves, and changes.
Supports application activities that require specialized system programming.
Assists with software product evaluation, including installation, testing and technical support for the applications programming and/or the computer operations staff.
Analyzes the impact of implementing new system hardware or software, recommends implementation schedule, conducts system analysis on current and proposed systems and applications, and researches and recommends the acquisition of new software, tools and equipment.
Represents the department at meetings.
Performs audits of systems/networks.
Recommends policy changes and maintains maintenance documentation.
Trains, supervises, and assigns work to technical support staff and other Systems/Network Administrators as directed by supervisor

Benefits

Growth and stability since 1871
Choice of three medical plans – starting as low as $70/month
Vision insurance
Dental Insurance
Pet Insurance
Life Insurance
Paid Holidays – 10/year + 1 personal day
Three weeks of vacation PTO accrual your first year (rollover!)
Two weeks of Sick time PTO accrual your first year (rollover!)
Pension: Enrollment in Arizona State Retirement System
Paid Parental leaves (birth/adoption)
MCKids Club child day care services next to HQ.
30% discount at KinderCare facilities in the Valley
MCSO Mentoring program to provide personal and professional growth opportunities for all employees.
Professional Development Assistance
Tuition reimbursement
Access to free County gyms
Employee Discounts