Systems Administrator (Retail)

TravisMathew

4d•Onsite

About The Position

TravisMathew is a premium apparel brand that exists because we seized an opportunity—and we’re inviting you to take yours. Back in 2007, we saw there weren’t many companies whose clothing bridged the gap between performance and lifestyle, so we created our own. Inspired by the sun, surf, and sand of Southern California, we became a leading innovator in lifestyle performance apparel by making clothes for real life—plus working with premium wholesalers, building a leading e-commerce business, and opening retail stores around the world. We invite you to join team TravisMathew. The System Administrator (Retail) is responsible for providing all levels of IT consulting and advanced support for TravisMathew’s retail stores footprint. This individual will be responsible for deployment, performance, reliability, capacity, and security to ensure systems function at optimal levels at all Retail locations, and the corporate office as needed. Additionally, this individual will partner with 3rd party support teams and the TravisMathew ServiceDesk supporting retail locations and business users. The role will include national (U.S.) and potential international travel to existing and new IT deployments at Retail stores

Requirements

Advanced knowledge of Retail POS (Preferred), retail technology hardware, systems and solutions
Proficient in Microsoft Windows OS, management, and troubleshooting
Knowledge of Active Directory administration.
Basic understanding of networking concepts; DHCP, DNS, IP subnetting, MAC addresses, VLANs
Knowledge of PCI DSS (Payment Card Industry and Data Security Standards) preferred
Working knowledge in VoIP phone systems
Ability to make decisions independently, or escalate and foster effective cross functional relationships
Ability to work well in a Team setting and as a Team player
Ability to flex and help others in the event of an IT emergency at the store and company HQ levels
Strong communication skills in all channels; Email, Chat, phone and in-person
Strong organization and prioritization skills along with high attention to detail
Bachelor’s degree in information technology -preferred
Minimum of 6 years’ experience working directly with enterprise datacenter environments as a Systems Administrator building and managing systems.
Minimum 8 years’ experience in Informational Technology at a professional capacity.

Nice To Haves

Retail Technology, POS experience preferred but optional
Knowledge of S4 Hana, GK, CAR, Fiori, SAP Business Objects -preferred

Responsibilities

Deployment, administration and management of all Retail IT equipment and software
Support of all IT equipment at retail stores in the organization, not limited to POS registers, credit card pin pads, barcode scanners, computers, phones, UPS, wireless Access Points, cameras, network switches and Routers.
Provide oversight and direction for all retail customer escalations from Support Desk
Provide best-in-class customer service and highest quality and attention to detail in all projects and tasks
Support the monitoring of retail location networks for uptime, performance and security
Partner with Retail CAR team to resolve store issues with GK POS software, Fiori, BO and POS peripherals
Support the Retail CAR team with updates to retail location applications including communication
Support processes for patching and updates to POS devices
Keep strict control of all Retail IT inventory, deployed and on-hand
Troubleshoot enterprise & retail systems incidents, including off-hour and weekend support as needed
Work closely with Retail POS admins in accordance with departmental policies to provide superior support as well as smooth store deployments
Establish relationships with equipment vendors and service providers for Internet and Mobile networks
Create, develop and maintain documentation, documented policies, procedures, and processes
Update documentation to record new equipment installed, new sites, and changes to computer configurations
When available, assists where needed to support local business operations, help desk admins and sys admins
Performs all other duties as assigned by the Technical Lead, Supervisor and or Manager