Systems Administrator II - Information Technology

Ashland University Portal•Ashland, OH

14d•Hybrid

About The Position

This position is responsible for the secure and highly available operations environment supporting the students, staff, and faculty. This role will also direct the effort to install, maintain, administer, upgrade, and continuously improve the institution’s operating environment to ensure ongoing reliability, performance, and security. The position will also help plan, design, and support IT infrastructure projects for the IT office as well as other business units.

Requirements

Education: BS/MS in technical field, preferably in computer science, engineering or related. Associates degree combined with certifications may be substituted
Experience: Requires three (3) to five (5) years of relevant experience deploying and/or administering infrastructure solutions
Knowledge and experience in Windows Server and Linux (System Administrator level)
Knowledge and hands-on experience in network security products and technologies (i.e. Firewalls)
Experience with virtualization and containerization (i.e. VMware, Docker)
Knowledge and experience with scripting (Bash, Python)
Skills: Should be technically adept, capable of learning, maintaining and providing basic troubleshooting for various types of network infrastructure and security technologies
Strong technical troubleshooting abilities and experience with systems, storage, and networking
Customer facing skills, excellent interpersonal and verbal communication and the ability to generate strong and lasting relationships with our customers
Ability and willingness to travel occasionally to our off-campus sites
Self-learning capabilities
Willingness, discipline and self-motivation to work productively and efficiently
Must have organizational skills and be able to make sound decisions independently
Must possess excellent interpersonal, communications and collaborative skills and have experience working in a service capacity with direct customer interaction
Must be able to build team support as well as have the ability to work cooperatively with all levels of the university community
Cellphone availability during normal and after work hours required
Valid driver’s license and ability to drive to remote campus locations and attend training as assigned

Responsibilities

Maintains, monitors, and supports the infrastructure environment and facilities.
Coordinates and works on multiple cross-functional projects with potential of multiple concurrent users ensuring control, integrity, and accessibility.
Manage institution VMware cluster by performing routine maintenance, maintaining data retention practices, and supporting DR solutions.
Manage and maintain campus Active Directory environment, email, file and print, user creations and rights, GPO’s, etc.
Share responsibility for core network infrastructure such as DNS , DHCP , and firewalls both hardware and virtual.
Maintain all campus servers and networking hardware under your control with appropriate OS and software patches and updates.
Ensure documentation for systems is up to date, and all system changes are made using departmental change control procedures.
Reports, recommends, and ensures infrastructure systems are secure. Will be required to analyze audit trails to detect violations, adherence, compliance, and security investigations.
Assist in troubleshooting and maintaining network, server, and end user equipment.
Monitors systems operating capacity in terms of disk space storage, and CPU utilization.
May validate voice network configurations.
Provides support for infrastructure connectivity or related network/communication issues.
Administers SANs related to hardware, software, capacity management, backups, archival, DR, provisioning, installation, troubleshooting, design, and monitoring.
Other duties as assigned by the Director of Infrastructure and Security.