Systems Administrator II

ShopKo, Inc.•Mount Clemens, MI

28d•Onsite

About The Position

Responsible for responding to and addressing technology-related issues from our internal customers with excellent customer service. Install, support, and maintain the operation of the IT hardware, all peripherals, and applications for all end users in the corporate office and remotely for all stores

Requirements

A bachelor's degree in information technology is desired or equivalent experience
2 - 5 years of similar systems administration experience
Able to take direction, prioritize work, and manage multiple activities simultaneously
Able to work independently and as part of a team
Able to communicate across all levels of the organization, both in business areas and within IT
Able to work under the pressure of service interruptions or tight deadlines
Able to respond positively to changing and fluid priorities
Willing to share knowledge and experience with other members of the team
Strong analytical and problem-solving skills
Attention to detail
Solid planning and organizational skills
Able to be flexible in work schedule as support for systems is required
Able to participate in on-call rotation for system issues and questions that occur outside of regular office hours
Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
Able to read and write at a high school graduate level
Able to sit or stand for extended periods of time
Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
Able to lift 10 to 20 pounds
Able to work overtime and regular and/or extended (evenings, nights, and weekends) office hours to meet established deadlines and support on-call coverage
Able to travel independently to support Company objectives and personal development

Nice To Haves

VBScript, Perl, PowerShell, XML, Bash, VI
Microsoft Office 365 products and services
Office equipment support: phones/printers/scanners/fax/PCs/laptops/monitors
Configuration and support of FTP/SFTP servers
Development and support of batch jobs and schedules

Responsibilities

Office 365 administration
Effectively set up new hires, process terminations, and change access as needed
Track and report licenses used to ensure adherence to corporate plan structure
Monitor Microsoft ID protection reports and take necessary action to remedy risks
Manage user access audits and partner with external auditors to review security compliance
Knowledge and applied use of desktop workstation operating systems and applications
Demonstrated prior experience with Windows server-class hardware and operating systems
Proactively identify root causes and work to mitigate the cause and business impact
Compile information to create annual budgets for companywide maintenance agreements, software subscriptions, and outside services
Forecast monthly center and corporate Windows and Cloud Systems expense
Effectively manage millions of dollars in annual IT spend
Focused on automating day-to-day operations and several medium-sized projects
Develop and maintain project plans. Outline steps and timetables for projects, resource planning, and standard operating procedures
Complete project status reports on time
Provide task-level detail for project plans
Install, configure, validate, test, and implement systems technology
Assist in the procurement of hardware and/or software and services needed to complete projects
Engage with initial work for renewals or new contracts
Review contracts to verify rates, service, and coverage options
Submit contracts to the manager for legal department and IT leadership review and approval
Engage in evaluating existing environment and infrastructure to improve productivity, up time, and reduce expenses
Implement change for efficiencies, reliability, and security to meet business needs
Participate in system monitoring and performance management
Monitor systems capacity, analyze, and participate in forecasting and recommendations
Participate in setting the standard for IT architecture specifications, defining future direction, and gap remediation
Participate in the department on-call support rotation
Learn and demonstrate basic understanding of vendor, procurement, and budget management
Lead tasks as assigned by manager and/or senior leadership
Support center and corporate users by resolving daily support incidents
Maintain effective ongoing dialog with management to communicate issues and plans consistently
Prepare and maintain documentation, IT inventory, various reports, and service requests
Manage personal growth to enhance technical expertise
Perform other duties and special projects as assigned
Perform analysis, troubleshooting, and resolution for a variety of technical problems in areas including software, hardware, databases, networking, telecommunications, servers, security, and cloud
Understand and effectively address critical service-level impacting events and their recovery process to minimize business impact
Actively seek out learning opportunities in new technologies, programming languages, and database systems
Develop methods for applying new technologies in the IT environment
Participate in software development and the development of procedural standards
Be actively aware of new software or hardware that would advance the business