Systems Administrator II

Ntiva

3d•$55,000 - $70,000•Onsite

About The Position

Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we're more than a Managed Services Provider; we're a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other. Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we're on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together. If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we'd love to meet you. Come explore one of our many opportunities and grow with us! How you'll make an Impact As the Systems Administrator II, you will be a technical resource for the Professional Services team. You will provide onsite technical support to clients, existing client upgrade/migration projects, and handle PC/server tasks. You will be responsible for implementing and improving client's network infrastructure. This position is an advocate for the client, ensuring Ntiva and the client are in alignment to reach the common goals of a secured and high-performance infrastructure that meets their business needs. Location and Work Expectations This exciting opportunity involves working on-site with various clients throughout the DMV area, providing an immersive and dynamic work experience. Join us as we embark on a journey that takes you to different client sites every day, offering you the chance to explore new locations, build diverse professional relationships, and make a significant impact in the industry Must have a valid driver's license and insured vehicle. Travel may require up to 1.5hr drive to the location.

Requirements

3-5 years of experience in the field of Information Technology
General MSP industry knowledge
Ability to maintain and occasionally implement a variety of networking technology: Firewalls, Switches, UPS, Servers, SANS, NAS, Printers, WAP, COMPUTER
Ability to administer & audit Office 365 end-user administrations
Ability to troubleshoot the following Windows server roles: GPO, DHCP, DNS, NPS, WSUS, IIS, AD, DFS Service and troubleshoot end user issues (computer hardware, OS, software related)
Superior people skills
Ability to communicate and cooperate with various departments in order to obtain information needed
Ability to work under pressure, while maintaining a tactful and professional demeanor
Intermediate to advanced level of Microsoft Platforms
Strong problem-solving capabilities
Valid driving license & traveling required
Ability to communicate professionally, in English, both written and orally
Ability to write business correspondence and process procedures
Ability to effectively present information and respond to questions from groups of managers, clients, and the general public

Responsibilities

Provide excellent Customer Service & Support to End Users either onsite or remote (Installing, upgrading, & monitoring computer hardware & software).
Work closely with the client POC to set clear expectations on project deliverables, keep all communication clear, and prioritize workloads.
Follow project plans and document activities on a daily basis
Deploy basic technical solutions but not limited to new deployments and service modifications
Responsible for keeping detailed notes and all documentation up to date including project notes, network, system, configuration, and password changes in ITGlue
Communicate both internally and externally with progress, issues and scope changes needed
Deploy and configure MDM solutions (Intune)
Responsible for Maintaining & Troubleshooting:
Post cutover end user support and resolve profile issues for end users
Networking and migration issues as they arise
Virtual machines, disks and restore files from backup
Basic hardware deployments and application issues
Work alongside with the Solutions Architect Team in assisting with Analyzing, Designing & Deploying New Technology
Work alongside a Project Manager and review all tasks assigned to you, provide them with updates and complete all tasks in a timely fashion.
Work alongside with Account Management Team and provide any cascading issues and report incidents.
Post cutover end user support and resolve profile issues for end users
Networking and migration issues as they arise
Virtual machines, disks and restore files from backup
Basic hardware deployments and application issues

Benefits

Medical, Dental and Vision coverage for employee and family
401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days)
Group Term Life and Accidental Death and Dismemberment coverage (company provided)
Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)
Health Savings Account (HSA) Options / PPO Options
Employee Assistance Program
Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays
Education Reimbursement Program
Generous Employee Referral Program - cash bonus for successful referrals!
Dynamic Recognition and Rewards
Clear Promotion and Advancement Tracks
Work with Industry-Leading Talent