Systems Administrator II (Help Desk)

PROVATOHR INC • Washington, DC

9d

About The Position

We are seeking a skilled Systems Administrator II (Help Desk) to provide Tier II technical support and systems administration for end users and enterprise environments. This role is responsible for troubleshooting hardware and software issues, maintaining system performance, and ensuring reliable IT operations.
The ideal candidate has strong technical expertise, excellent customer service skills, and experience supporting users in a fast-paced environment.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
• Minimum of 3 years of experience in help desk support or systems administration
• Experience with Windows and/or Linux operating systems
• Familiarity with Active Directory, Group Policy, and user account management
• Experience with ticketing systems (e.g., ServiceNow, Jira, Remedy)
• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills

Nice To Haves

• Experience in enterprise or government IT environments
• Familiarity with cloud platforms (Azure, AWS)
• Knowledge of endpoint management tools (e.g., SCCM, Intune)
• Experience with remote support tools and virtualization technologies
• Relevant certifications (e.g., CompTIA A+, Network+, Security+)

Responsibilities

• Provide Tier II help desk support for desktops, laptops, mobile devices, and enterprise applications
• Troubleshoot and resolve hardware, software, network, and system issues in a timely manner
• Install, configure, and maintain operating systems, applications, and user accounts
• Manage user access, permissions, and account provisioning (e.g., Active Directory, Azure AD)
• Support system administration tasks including patching, updates, and system monitoring
• Escalate complex issues to Tier III or specialized teams as needed
• Document incidents, service requests, and resolutions in ticketing systems
• Assist with deployment of new systems, upgrades, and IT projects
• Ensure compliance with organizational security policies and procedures
• Provide end-user training and technical guidance as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees