Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we're more than a Managed Services Provider, we're a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other. Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we're on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together. If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we'd love to meet you. Come explore one of our many opportunities and grow with us! How you'll make an Impact As the Systems Administrator I, you will be responsible for day-to-day support desk tickets. You are the first point of contact for client-initiated tickets. The primary focus is working on tickets within the allowed time frame also respecting SLO. The focus is also to try and prevent further escalations of a ticket and provide first touch resolution. Quality of service and response time is key. The ideal candidate would have the ability to work in a fast-paced environment quickly and effectively switching from task to task. Location and Work Expectations This is a hybrid role - approximately 50% remote/50% onsite, onsite work with be performed at client offices located in the Austin, TX region. The specific allocation of remote versus onsite requirements fluctuates based on workload or specific demands. Monday - Friday, 9am - 6pm CST On-Call rotation schedule, one week approximately every 7 weeks. Equipment is provided, Must have home internet connectivity of at least 20 mbps upload and 20 mbps download.