Systems Administrator I

Whiteman Osterman & Hanna•Albany, NY

6d•$55,000 - $65,000•Hybrid

About The Position

We are currently seeking a Systems Administrator (Tier I) to work in our Information Systems department. The Role: You will provide front-line support to attorneys and staff, including hardware, software, and basic network troubleshooting in a team-oriented environment including: Configuring, deploying, installing desktop computers, laptop computers, smartphone devices, printers, monitors, portable data storage devices, and other general peripherals. Assisting with administering and maintaining end user accounts, passwords, security groups, and access rights in Windows domain/Active Directory under supervision. Providing first- and second-level troubleshooting support, including handling end user issues related to hardware, Windows operating systems, Microsoft 365, network connectivity, remote access, and legal-specific software programs. Diagnosing routine hardware and software failures, communicate remediation plans to users, and provide timely status updates until resolution.

Requirements

Ability to work in a fast-paced environment, manage multiple tasks, prioritize effectively, and meet deadlines and adjust to changing priorities.
Strong organizational and time management skills.
Excellent written and verbal communication skills.
College degree in Information Technology, Computer Science, or related field and one to three years of industry experience, or an equivalent combination of education, certifications, and experience.
Experience in a law firm or professional services environment preferred.
Strong application support experience with Microsoft Windows 11 and Microsoft 365
Technical knowledge of PC hardware and operating systems and a working knowledge of TCP/IP networking, web/cloud applications, and Windows domain environments (including basic Active Directory tasks).

Nice To Haves

Working knowledge of Windows Server 2019 and above and file/print serves is preferred.
CompTIA A+, Network+, Microsoft 365 Fundamentals, Azure Fundamentals, or comparable entry-level Microsoft certifications preferred.
Additional exposure to Windows Server, networking, or security certifications is a plus.

Responsibilities

Configuring, deploying, installing desktop computers, laptop computers, smartphone devices, printers, monitors, portable data storage devices, and other general peripherals.
Assisting with administering and maintaining end user accounts, passwords, security groups, and access rights in Windows domain/Active Directory under supervision.
Providing first- and second-level troubleshooting support, including handling end user issues related to hardware, Windows operating systems, Microsoft 365, network connectivity, remote access, and legal-specific software programs.
Diagnosing routine hardware and software failures, communicate remediation plans to users, and provide timely status updates until resolution.