Systems Administrator I

Mercer Advisors

5h • $70,000 - $80,000

About The Position

We’re looking for a Systems Administrator I to join our growing Technology team at Mercer Advisors. We are a cloud-native organization, and the ideal candidate will have experience monitoring, managing, and troubleshooting cloud-based systems, SaaS applications and general networking support.
In this role, you will act as the primary escalation point for our service desk while assisting with infrastructure, networking, automation, and migration initiatives. This role focuses on administration, support, and operational execution under established standards and escalation paths.
A selection of the key technologies currently in use includes Microsoft (Azure, Entra ID, Microsoft 365, Exchange, Intune, Teams), Amazon Web Services (AWS), Cloudflare, Proofpoint, Zoom, Box Drive, NinjaOne, Nerdio, Meraki, and Mist.

Requirements

• Minimum of 3 years of experience in technical support, service desk, or similar IT role
• Strong technical aptitude with proven analytical and problem-solving skills
• Excellent customer service and communication skills, with the ability to communicate effectively in person, over the phone, electronically, and in writing
• Self-motivated and proactive, with a strong interest in technology and a desire to continuously learn, grow, and take on new challenges
• Familiarity with ITIL-based service management practices
• Demonstrated security-first mindset, with an understanding of security best practices

Responsibilities

• Support, assist and monitor day-to-day operations for Microsoft 365 products including Office applications, Teams, Exchange Online, SharePoint and OneDrive
• Support Entra ID and AWS IAM management. This includes user lifecycle management, group management, and role-based access controls.
• Monitor and assist with cloud infrastructure across Azure and AWS environments, including Route 53 management.
• Support and assist with single sign-on integrations and SaaS registrations.
• Manage and assist with the day-to-day operations and administration of the organization’s file storage solutions.
• Manage and assist with the day-to-day operations and administration of the organization’s unified communication platforms.
• Support and assist with administration and day-to-day operations of the organizations zero trust platform
• Assist with maintaining secure egress IP configurations for SaaS and third-party integration
• Monitor and assist with day-to-day operations and administration of the organization’s email security paltform.
• Configure, deploy, administer, and maintain office network infrastructure, including firewalls, routers, switches, and wireless systems.
• Monitor and troubleshoot network performance issues, connectivity problems, and outages
• Coordinate and assist with network documentation, modifications, support, maintenance and troubleshooting
• Assist with the administration and day-to-day operation and management of endpoint management platforms, including patch management and application deployment.
• Support Windows, macOS, iOS, and Android devices throughout their lifecycle, including enrollment and decommissioning
• Collaborate with security and compliance teams to support endpoint security initiatives and audits

Benefits

• Company Paid Basic Life & AD&D Insurance
• Company Paid Short-Term and Long-Term Disability Insurance
• Supplemental Life & AD&D; Short-Term Disability; Accident; Critical Illness; and Hospital Indemnity Insurance
• Three medical plans offerings including two High Deductible Health Plans and a Traditional Co-Pay medical plan.
• Health Savings Account (HSA) with company contributions on a per pay period basis if enrolled in either HDHP medical plan.
• Two comprehensive Dental Plans
• Vision Insurance Plan
• Dependent Care Savings Account for child and dependent care.
• 14 Company Paid Holidays with a full week off at Thanksgiving.
• Generous paid time off program for vacation and sick days
• Employee Assistance Plan
• Family Medical Leave
• Paid Parental Leave (6 weeks)
• Maternity benefits utilizing company paid STD, any supplemental STD, plus Parental Leave (6 weeks) to provide time for recovery, baby bonding, and enjoying your family time.
• Adoption Assistance Reimbursement Program
• Company Paid Concierge Services for you and your loved ones for the spectrum of caring needs for your aging parents, young children, life’s challenges and more.
• 401(k) Retirement Plan with both Traditional and Roth plans with per pay period match
• Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed