Systems Administrator I, II or Systems Engineer

City of Plano, TX•Plano, TX

50d•Onsite

About The Position

At the City of Plano, our values make us who we are and guide us as we SERVE our city. As members of Team Plano, our organizational Values (what is most important to us) make up the acronym, SERVE (Stewardship Engaged Respectful Visionary Excellence). The successful candidate may be offered a position in either the Systems Administrator I, Systems Administrator II or the Systems Engineer classification. The salary range for the Systems Administrator I is $73,790-$92,238 annually; for the Systems Administrator II, $81,354-$101,692 annually; and for the Systems Engineer, $98,886-$123,608 annually. Join a team of systems engineers and administrators working to support the City of Plano's infrastructure. From Identity Access Management to Hyper-Converged Server Infrastructure, Backup and Recovery to Operating System management, there is an endless supply of opportunities to sharpen your skills, strengthen your knowledge, and contribute to the continued success of the City of Plano. This role is 100 percent on-site, the City does not offer hybrid or remote options. As a valued Team Plano member, you will receive numerous benefits: Comprehensive medical, dental, and vision plans Membership in the Texas Municipal Retirement System (TMRS), in which the City matches contributions 2:1 upon retirement Enrollment in the Retirement Security Plan (RSP), which the City fully funds Up to three weeks of paid vacation Up to three weeks of paid sick leave per year Nine paid holidays Tuition Assistance Free Library Card Free recreation center membership And so much more! Learn about our benefits here. Every person matters. Every job has purpose. Together we make a difference. Join Team Plano!

Requirements

Proven experience in the design, development, and implementation of software systems, applications, and related products.
Proven experience with systems planning, security principles, and general software management best practices.
Working technical knowledge of current software protocols, and Internet standards.
Extensive experience with core technologies, including VMware, SolarWinds, Splunk, Exchange, Office 365, Skype for Business
Excellent software troubleshooting experience.
Working knowledge of server and PC operating systems as well as Microsoft Active Directory.
Competence with testing, flowchart, and data mapping tools and procedures.
Excellent understanding of the organization's goals and objectives.
Knowledge of applicable data privacy practices and laws.
General project management skills.
Excellent written, oral, and interpersonal communication skills.
Ability to conduct research into systems issues and products as required.
Ability to communicate ideas in both technical and user-friendly language.
Highly self-motivated and directed, with keen attention to detail.
Proven analytical and creative problem-solving abilities.
Able to prioritize and execute tasks in a high-pressure environment.
Strong customer service orientation.
Ability to work in a team-oriented, collaborative environment.
Bachelor Degree from an accredited college or university in computer science or related field.
Four (4) years of experience as a server administrator or related field. Bachelor Degree can be substituted for up to four (4) years of experience.
Any work-related experience resulting in acceptable proficiency levels in the above minimum qualifications is an acceptable substitute for the above specified education and experience requirements.
Must have a valid Driver's License prior to employment (must obtain Texas Class "C" driver's license within 30 days of hire per state law).

Nice To Haves

2 MTA (Microsoft Technical Associate) certifications
Hypervisor Certification (VCTA - VMware Certified Technical Associate or other comparable certification)
Cloud Certification (AWS SysOps Admin Associate, Google Professional Cloud Architect, Microsoft Certified: Azure Administrator Associate, or other comparable cloud certification)
Microsoft Certified Engineer (MSCE)- Server Administration (current supported Server Operating System) or equivalent certifications
Hypervisor Certification- Nutanix Certified Professional - Multicloud Infrastructure (NCP-MCI), VMware Certified Professional (VCP) or equivalent certifications
CompTIA Security+ certification or equivalent certification

Responsibilities

Establishes and maintains liaison relationship with business partners and TS in order to provide effective technical solutions.
Seeks opportunities to improve and deepen relationship between TS and business partners.
Provides assistance in documenting current business processes and models
Develops user test cases and validates test results during testing.
May executes test cases
May investigate, resolve and escalate problems and develop recommendations for resolution.
May identify need for technical assistance to help in problem resolution.
Resolves and escalates issues as appropriate.
Keeps clients informed of problems, issues, and resolutions.
Ensures IT solutions meet client needs.
Conducts End-User Training
Writes well defined End User Documentation, including but not limited to solution user manuals
May review and/or establishes End User Training Curriculum and End User Documentation for completeness and correctness.
May implement changes; generates change requests.
Coaches and transfers knowledge to less experienced team members.
May conduct research on hardware and software products to provide recommendations and to support purchasing efforts.
Receives and Understands completed technical design.
Field incoming issue/problem tickets from end-users to resolve systems issues.
Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
May assist in maintaining and enhancing performance of all new and existing server technology solutions across the organization.
May test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.
Identify and learn appropriate solutions used and supported by the organization.
Create/Maintain system models, specifications, diagrams, and charts to provide direction to team.
Participate in the design, development, and delivery of server training programs and individual classes.
Post software updates, drivers, knowledge bases, and frequently asked questions resources on company intranet to assist in problem resolution.
Perform preventive maintenance, including the installation of service packs, patches, hot fixes, anti-virus software, and so on.
Performs other duties as assigned.

Benefits

Comprehensive medical, dental, and vision plans
Membership in the Texas Municipal Retirement System (TMRS), in which the City matches contributions 2:1 upon retirement
Enrollment in the Retirement Security Plan (RSP), which the City fully funds
Up to three weeks of paid vacation
Up to three weeks of paid sick leave per year
Nine paid holidays
Tuition Assistance
Free Library Card
Free recreation center membership

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