Polygraph

Sunayu•Annapolis Junction, MD

19d•Onsite

About The Position

System Administrator • Provide support for implementation, troubleshooting and maintenance of IT systems • Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems • Manage the daily activities of configuration and operation of IT systems • Provide assistance to users in accessing and using IT systems • Provide Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems • Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. • Provide support for the escalation and communication of status to agency management and internal customers • Optimize system operations and resource utilization, and perform system capacity analysis and planning • Provide in-depth experience in trouble-shooting IT systems • Provide detailed analysis and feedback to agency management and internal customers for escalated tickets • Provide support for the dispatch system and hardware problems and remains involved in the resolution process • Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance Who We Are Sunayu, LLC serves as a premier technology partner to the Defense and Intelligence communities, delivering mission-critical engineering solutions across the nation. Our operations are anchored in a commitment to trust, accountability, and ethical transparency, ensuring the high-performance outcomes necessary to protect our country's most vital interests. Culture Our strength lies in our community: Our team prioritizes collaboration, professional growth, and encourages open communication. At Sunayu, we don't just secure the mission—we grow together. Career Development We support and encourage our team members to continue their professional growth by providing company-reimbursed training and continuing education of up to $5,000 per year. We also participate in many industry conferences and events where we share our expertise and experiences. Pay Rate Salary range considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills, as well as market and business considerations when extending an offer. Benefits 3 Medical Plan Options Dental and Vision FSA, DCFSA, HSA Life/AD&D Insurance Short-Term & Long-Term Disability Employee Assistance Program (EAP) Training and Educational Assistance Paid Time Off (PTO) 11 Federal holidays 401k plan with up to a 6% match (100% immediate vesting) Equal Opportunity Employer Sunayu, LLC is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, disability status, marital status, genetic information, medical condition, or any other characteristic protected by law.

Requirements

TS/SCI w/ Polygraph

Nice To Haves

Ten (10) years' experience as a SA in programs and contracts of similar scope, type, and complexity is required.
Bachelor's degree in a technical discipline from an accredited college or university is required.
Five (5) years of additional SA experience may be substituted for a bachelor's degree.

Responsibilities

Provide support for implementation, troubleshooting and maintenance of IT systems
Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
Manage the daily activities of configuration and operation of IT systems
Provide assistance to users in accessing and using IT systems
Provide Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Provide support for the escalation and communication of status to agency management and internal customers
Optimize system operations and resource utilization, and perform system capacity analysis and planning
Provide in-depth experience in trouble-shooting IT systems
Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
Provide support for the dispatch system and hardware problems and remains involved in the resolution process
Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance