Systems Administrator 1

MIT • Cambridge, MA

21h • Hybrid

About The Position

SYSTEMS ADMINISTRATOR 1 , Koch Institute (KI) for Integrative Cancer Research , to support students, faculty, and staff and deliver proactive, solutions-focused technical support to both technical and non-technical users, working in person and remotely to diagnose issues, implement solutions, and ensure continuity of research and operations. Will collaborate closely with customers, vendors, development teams, and MIT IS&T/ORCD service owners to resolve incidents and requests; support and maintain a broad range of infrastructure, networking, endpoint, and research computing systems, and assist with the implementation of new services while supporting existing platforms. Responsibilities include diagnosing and resolving incidents, requests, and problems, owning issues through resolution to support research and operational continuity; partnering with vendors and IS&T/ORCD teams on root cause analysis, problem management, and system improvements; analyzing ticketing trends and dashboards to identify recurring or systemic issues and coordinate effective responses; designing, deploying, and supporting sustainable and scalable technical solutions; assisting with installation, deployment, and support of client and research computing systems, including servers and clusters; develop and maintain technical documentation, knowledge base articles, and standard support processes.

Requirements

• Bachelor’s degree in Information Systems or Computer Science or equivalent related work experience
• A minimum of two years of relevant technical experience
• Experience with macOS, Windows, Linux, iOS, and Android support
• Endpoint management (e.g., JAMF, MECM, Active Directory)
• Virtualization, storage, networking, and cloud platforms
• Research/HPC environments, automation, scripting, and containerization
• Ticketing systems and IT service management practices
• Demonstrated ability to work effectively in a fast-paced environment
• Ability to own and resolve complex technical issues and communicate clearly with diverse audiences
• Ability to build strong client relationships and manage expectations

Responsibilities

• Diagnosing and resolving incidents, requests, and problems, owning issues through resolution to support research and operational continuity
• Partnering with vendors and IS&T/ORCD teams on root cause analysis, problem management, and system improvements
• Analyzing ticketing trends and dashboards to identify recurring or systemic issues and coordinate effective responses
• Designing, deploying, and supporting sustainable and scalable technical solutions
• Assisting with installation, deployment, and support of client and research computing systems, including servers and clusters
• Develop and maintain technical documentation, knowledge base articles, and standard support processes

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level