Systems Admin/Field Network Engineer 1 - After Hours

Lattimore Black Morgan & Cain, PC and Affiliates•Brentwood, TN

48d

About The Position

This individual's principal goals are to provide direction and support regarding general IT solutions that enhance the business operations of our customers and to ensure the optimum level of customer service in support of LBMC's Core Purpose and Values. This role will work closely with decision makers internally and externally to identify, recommend, develop, implement, and support technology solutions for our clients.

Requirements

Has obtained the at least at least 1 job related certification (i.e., A+, WatchGuard, Network+) or a Microsoft Certification and/or a minimum of 5 years of experience in area of expertise.
Conducts himself/herself in a manner which upholds the Core Values of the firm and the image of the profession. Makes other members of the firm proud to be associated with him/her.
Supports and offers assistance to other team members and management. Is willing to help others.
Develops the personal/lifelong traits of: teamwork, great attitude, self-confidence, integrity, image, and good business judgment.
Continues to update job knowledge by participating in educational opportunities; reading professional publications; maintaining certifications in technical areas as directed by your supervisors.
Has good balance between work and personal time management.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this document are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to speak, hear, see, and sit; ability to speak, read and write in English; excellent problem solving and interpersonal skills; ability to effectively manage multiple assignments and priorities; excellent written and oral communication skills; detail oriented; teamwork; leadership capabilities; positive attitude; self-confidence; integrity, image leadership, proven sound business judgment; ability to work under pressure to meet deadlines; strong working knowledge of software related to IT function; proficient in use of Microsoft and related technologies; general knowledge of business principles and practices; ability to establish and maintain effective relationships with management staff, employees, and clients. Must have reliable vehicle and full insurance coverage (mileage expense will be reimbursed for client activities beyond commute). On-call availability if needed to address client needs. Be able to lift equipment (i.e. computer systems, monitors, peripherals, etc.)

Responsibilities

Establishes solid working relationships with clients to establish engagement expectations and assess needs. Plans service objectives by determining requirements; defining, assembling, and scheduling required service resources; confirming costs; defining service measurements.
Resolves issues by obtaining and coordinating reaction among service areas.
Identifies the most effective means of meeting engagement objectives, including the use of technology and the right mix of procedures and personnel.
Monitors engagement process, providing corrective action as necessary and promptly identifying changes in engagement scope.
Ensures engagement work product is neat and well organized.
Strives to complete engagements timely, within budget and with acceptable realization.
Demonstrates excellent communication skills in expressing opinions and providing support with team members and clients.
Possess excellent troubleshooting techniques as they relate to the functional area of expertise.
Maintains excellent working relationships with other personnel throughout the firm.
Provide day to day technology support to our clients.
Updates written documentation, how-to documents and standards around support and security initiatives.
Strive for profitable engagements across the circle of services by managing time wisely.