System Technician

Cogeco•Bradford, PA

About The Position

Breezeline’s System Technician is a fully functioning, higher level role that supports the growth of the system by assuring the integrity of the HFC and FTTH network, testing, and maintenance of all current HFC/ FTTH network and other equipment associated with plant facilities and distribution systems. The incumbent ensures the quality of the network delivering services provided to end users meets or exceeds established industry and company performance standards and is compliant with FCC requirements and protocol. He/she coordinates with all functional departments (corporate, market, or region, as applicable) regarding the optimization of overall business efforts. Accountabilities also encompass Core technician tasks which may include; complex; +/- Fiber to the Home (FTTH).

Requirements

18 years of age
Demonstrated proficiency in Core Technician skillsets
Basic Mathematical Skills
Ability to read design prints
Valid state driver’s license and a good driving record
Certifications and licenses, as required by state and municipal laws
Successfully meet (and maintain) additional background check requirements for specialized projects/services
One year of work experience in a comparable field (e.g. related hands-on trade role)
Minimum of one year of direct customer service experience
PC and Windows software skills
Stable work history
Able to work required shifts and overtime (if necessary)

Nice To Haves

High school degree or GED equivalent preferred; post-high school education a plus
Spanish proficiency desirable in some locations

Responsibilities

Predominantly performs preventative and demand maintenance required to restore the HFC/ FTTH network to Breezeline performance specifications as related to customer impacting network impairments and/or outages.
As business needs dictate, it may perform proactive maintenance required for the HFC/ FTTH network to operate within Breezeline performance specifications.
As business need and proficiency in role occurs, incumbent will apply knowledge and skills acquired through ongoing training in the areas of Automation, Network, and Fiber
Maintains and repairs equipment with the HFC/Fiber distribution system. Monitors WFX, Stratusync, iGlass throughout the day for information regarding changes to work schedule and/ or OneView tickets.
Prepares for daily work assignment by requisitioning equipment and supplies from warehouse, and stocking vehicle as needed.
Maintains company truck and other equipment per service requirements and safety guidelines.
Drives a company vehicle between office and/or home, warehouse, and work sites in a safe and courteous manner, and in accordance with all laws and company policies.
Monitors Workforce Express System (WFX) throughout the day for information regarding changes to work schedule and for information about current installation.
Communicates with dispatch (viaWFX, phone, etc.) for assistance, status on current install or new service requests.
Consults with supervisor and other technicians for advice and assistance as needed.
Demonstrates experience with the following: working with little supervision; managing ambiguity and autonomy; flexibility to work in an unstructured environment; dealing effectively with uncertainty and change
Interacts with customers (internal/external) in a professional, courteous manner including when responding to escalations and repeated customer concerns.
Ensures the quality of services provided to end users meets or exceeds established industry and company performance standards and is compliant with all national, state and local laws and regulations.
Participates in team meetings as scheduled.
Attends job-related training that may include initial training, refresher training, product and service updates.
Works on regularly scheduled days as well as unscheduled days and beyond regular work hours (including on-call rotation) due to customer or operational demands.
Uses small hand tools, power tools, and test equipment.
Works with alarms, low voltage electricity, and color-coded wires.
Complies with all safety procedures and policies