System Technician- Service

ETC Florida•West Palm Beach, FL

2d•$33 - $36

About The Position

ETC Florida is a leading provider of luxury residential technology solutions across South Florida — specializing in smart home automation, lighting control, audio/video systems, motorized shading, and custom integration for high-end homes and estates. We design, install, and support sophisticated systems that enhance how clients experience their spaces. We’re a team of problem-solvers, designers, and technologists who take pride in precision, reliability, and an elevated client experience. Our Mission: We WOW & AMAZE our clients by servicing, automating and integrating technology in their home or business. SERVICE THE CLIENT ABOVE ALL ELSE BE SOLUTION ORIENTED, CREATIVE AND INNOVATE BE POSITIVE, ENTHUSIASTIC & ENJOY WHAT YOU DO EXHIBIT HONEST, RESPECT AND INTEGRITY WORK AND ACT AS A TEAM Position Overview: We’re looking for a skilled and motivated Service Technician to join our team in beautiful Palm Beach. If you have hands-on programming experience with Crestron, Control4, Lutron, or Savant systems, and enjoy working in a fast-paced, client-focused environment, we’d love to hear from you. For the past 2 years, our employees have voted us as THE BEST PLACE TO WORK in South Florida. Not only are we thrilled by this honor, we are looking to add to our team and grow! If you want to work at a company that takes your input and does something with it, a company that invests in the training of it's employees with over 100 hours of dedicated training time every year, and has tons of employee recognition and appreciation events like happy hours, free massages, mid day movies and much more as well as fully paid employer health plan, annual bonus payouts, PTO and more then we are the right fit. It is our employees that have made ETC Florida the largest company of our kind in South Florida. Our goal is to WOW and AMAZE our clients by automating and integrating their technology. What makes ETC Florida unique: Award winning installations and HTA Estate Level Certified Largest in-house service department available 24/7/365 Over 35 years of experience and reliability with thousands of satisfied clients We have defined 5 core-values that help guide us in every interaction we have with our clients, our teammates and our vendors. They are: Service the Client Above all Else! Be Solution-Oriented, Creative & Innovate Be Enthusiastic, Positive and Enjoy What You Do! Exhibit Honesty, Respect & Integrity Work & Act as a Team Become a part of one of the fastest growing industries and the future of residential and commercial technology

Requirements

Experience with Crestron, Control4, Lutron, or Savant programming and troubleshooting.
Strong problem-solving skills and attention to detail.
Ability to work independently and as part of a team.
Excellent communication and customer service skills.
Valid driver’s license and clean background check.
Professional demeanor and commitment to quality workmanship.
Drug-free workplace.
Must be eligible to work in the U.S.

Responsibilities

Troubleshoot and service smart home systems including lighting, shades, AV, security and automation.
Perform system updates, diagnostics, and repairs.
Collaborate with team members to ensure smooth service delivery.
Provide excellent customer service and educate clients on system use.
Maintain accurate service records and documentation.