System Support Technician

Allied Consultants•Austin, TX

8d•Remote

About The Position

Allied Consultants is an Austin based firm with over 34 years of experience delivering top-tier technical and business professionals within Texas State Agencies. We are currently seeking an experienced System Support Technician to play a key role within a high-impact technical services team for the City of Austin D/B/A Austin Energy (AE). At Allied Consultants, we value our consultants and are committed to providing an exceptional experience including: Highly competitive pay rates Local support staff for responsive, personal service Comprehensive benefits package, including: Medical insurance (with employer cost sharing) Life insurance A 401(K) plan with company match Flexible spending through a cafeteria plan Candidates selected for interviews will be subject to a criminal background check and may be required to pass a drug screening, in compliance with federal and state regulations. All offers of employment are contingent upon successful completion of these checks. Allied Consultants is a proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements

8+ Experience providing back-end support for enterprise technology systems, including quality control, user administration, workflow review and creation, and troubleshooting
8+ Experience in using report-writing tools to engage with back-end databases and provide meaningful data to users of the system.

Nice To Haves

3+ Experience in using the Cority GX2 platform specifically.
3+ Experience providing advanced and escalated technology service support
1-3 Provide professional technical customer service to users
1+ Experience in creating job aids and user/admin documentation for users of enterprise technology system
1+ Experience with Microsoft Office 365

Responsibilities

The successful candidate will provide back-end support for client’s Safety Incident Management System (Cority), which is also used for other enterprise-level functions.
The position will perform routine administrative functions, assist in user administration, review and create workflows, and perform frequent quality control and troubleshooting functions.