System Support Analyst
Gibson Homewares•Commerce, CA
2d•Onsite
About The Position
The System Support Analyst is responsible for supporting end-users' hardware and software needs as well as managing Microsoft 365, the VoIP phone system and security solutions. Will also assist with some server and networking related tasks as needed.
Requirements
- Full-time position to work in office, in Los Angeles, Monday to Friday 8:30 am to 5:00 pm
- Minimum of 3-5 years of IT experience with end-user support
- Strong working knowledge of Windows operating systems and Microsoft office software
- Knowledge of MacOS
- Strong working knowledge of Microsoft 365 administration
- Knowledge of Windows Active Directory, permissions, group policies
- Knowledge of server and networking fundamentals
- Maintain high level of confidentiality with all the Team Member related security and safety matters
- Ability to work under pressure in a high volume and fast paced environment
Responsibilities
- Responsible for end-user support with hardware/software issues
- Manage Microsoft 365 environments including Exchange Online, SharePoint, OneDrive and Teams
- Administer VoIP Phone system
- Manage EDR and other security solutions
- Administer Active Directory users and groups
- Administer wireless network systems
- Assist with server and network related tasks and issues
- Perform scheduled after-hours maintenance as needed
- Generate technical reports, memos and instructional materials for end-users
- Respond to after-hours emergencies as needed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
