System Support Technical Specialist

Brunswick Corporation•Lowell, MI

About The Position

Are you ready for what’s next? Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation. Navico Group is a stand-alone division of Brunswick, the world’s largest recreational marine business. We are seeking a System Support Technical Specialist to join our team. The Field Service Technical Specialist is a critical team member of the Technical Support team. These team members have three primary roles within the Support Services team: Provide expert technical advice to Navico Group customers including OEMs, Manufacturers, dealership technicians and consumers; Help improve reliability and serviceability of Navico Group Connect/Integrated products; Author and maintain service information and solutions including knowledge and FAQs. At Brunswick, we have passion for our work and a distinct ability to deliver. Essential Functions: Diagnose and troubleshoot technical issues regarding Navico Group Connect/Integrated systems on marine, RV and other vehicles, including: Diagnosing systems using electronic test equipment Interpretation of fault codes Adjustments and setting for hydraulic, electrical and application performance. Development of processes related to equipment repairs and preventative maintenance. Answer escalated technical questions from internal and external NAVICO GROUP customers using personal knowledge, experience and available references while maintaining awareness of the cost of repair and vehicle uptime. Document all technical questions and data into the contact management system for: Future reference by other support team members Creating new and improving upon current technical documents Identifying emerging product or application issues and deliver this information to quality, engineering, manufacturing and product management to improve reliability and serviceability. Maintain relationships with other internal teams including, quality, product management, engineering and manufacturing to provide regular informal feedback of current issues that customer and consumers are experiencing with Navico Group Connect/Integrated systems. Support other Support Services initiatives as needed including field visits, periodic audits and training. Provide “Project Brief” handoff and additional training to associated Service teams. Support of PPC committee through Rapid Response Team Provide OEM service specific trainings in relation to Navico Connect projects.

Requirements

Proven advanced troubleshooting skills and experience/ability to work through conflict and use effective problem-solving techniques.
Problem solving and analysis; interpersonal relations; verbal and written communications; organization and leadership
Proven ability to read and interpret documents such as safety rules, schematics, operation and maintenance manuals in English
Team player with good organizational skill and time management.
Comfortable in a lab to be able to setup and test a problem the customer might be having
Excellent communication skills (active listening, writing, speaking & telephone)
Excellent organizational, oral and written communication skills to effectively communicate with the team and customers.
Capability to read and understand technical documentation and vessel specifications.
Knowledge of and experience with marine and/or mobile AC electrical systems and marine and/or mobile DC electrical systems.
Bachelor’s Degree preferred
3+ years of technical experience on mobile equipment
Experience with Navico Group products
Electrical or Electronic experience on mobile equipment
Technical, Customer or dealership experience

Nice To Haves

ABYC / RVIA Electrical Certification preferred
NMEA Certification preferred

Responsibilities

Diagnose and troubleshoot technical issues regarding Navico Group Connect/Integrated systems on marine, RV and other vehicles, including: Diagnosing systems using electronic test equipment Interpretation of fault codes Adjustments and setting for hydraulic, electrical and application performance. Development of processes related to equipment repairs and preventative maintenance.
Answer escalated technical questions from internal and external NAVICO GROUP customers using personal knowledge, experience and available references while maintaining awareness of the cost of repair and vehicle uptime.
Document all technical questions and data into the contact management system for: Future reference by other support team members Creating new and improving upon current technical documents Identifying emerging product or application issues and deliver this information to quality, engineering, manufacturing and product management to improve reliability and serviceability.
Maintain relationships with other internal teams including, quality, product management, engineering and manufacturing to provide regular informal feedback of current issues that customer and consumers are experiencing with Navico Group Connect/Integrated systems.
Support other Support Services initiatives as needed including field visits, periodic audits and training.
Provide “Project Brief” handoff and additional training to associated Service teams.
Support of PPC committee through Rapid Response Team
Provide OEM service specific trainings in relation to Navico Connect projects.