System Support Specialist I

D.R. Horton•Austin, TX

17h

About The Position

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information D.R. Horton, Inc. is currently looking for a Systems Support Specialist I for their Corporate IT Department. The right candidate will act as the key contact for user application provisioning and de-provisioning specific to selected FS applications. The Level 1 Specialist also provides user guidance and first level support by assisting in problem resolution or escalating when necessary.

Requirements

One year certificate from college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Must have the ability to work well with people from many different disciplines with varying degrees of technical expertise.
Must have a zeal for customer service excellence.
Must also be knowledgeable of PC applications such as MS Office.

Nice To Haves

Not essential, however any mortgage related certificate, computer or IT certificate beneficial.

Responsibilities

Administer maintenance of third party vendor accounts for internal employees
Conducts reviews of third party vendor account access
Responds to user requests for information and assists in problem resolution
Organizes and responds to requests received via email, direct phone calls or voice mails
Records and documents problems and associated resolutions in Cherwell tracking system
Escalates issues, as appropriate, to Level II or Level III Systems Support Specialists