System Support Representative (SSR)

E. L. Blake • Birmingham, AL

1d • $70,000 - $120,000 • Onsite

About The Position

ELB is seeking a Mission Planning System Support Representative (SSR) to support U.S. Air Force mission planning operations. This role is responsible for maintaining mission planning systems, ensuring system availability, and providing hands-on technical support in support of training, exercises, and real-world mission requirements. The ideal candidate is a technically strong, mission-focused professional who can independently troubleshoot issues, maintain system integrity, and operate effectively in a fast-paced, mission-critical operational environment.

Requirements

• S. Citizenship (no dual citizenship)
• Active DoD Secret Security Clearance
• CompTIA Security+ certification (required within 6 months of hire)
• IT-related degree OR minimum of 2 years of relevant IT experience
• Strong troubleshooting skills across hardware, software, and systems
• Ability to support and maintain IT systems in an operational or mission-critical environment
• Ability to document technical issues and communicate effectively across technical and non-technical audiences

Nice To Haves

• Experience supporting USAF or DoD mission planning systems
• Familiarity with mission planning software, mapping tools, or geospatial data
• Experience working in classified or secure environments
• Military or aircrew experience

Responsibilities

• Maintain mission planning systems, including hardware, software, and associated equipment
• Ensure mission planning applications, map data, and system configurations remain current and operational
• Diagnose and resolve hardware, software, and system issues within mission planning environments
• Perform system updates, patches, and data loads in accordance with established procedures
• Support mission planning operations during training, exercises, deployments, and contingency operations
• Maintain accurate documentation of system configurations, updates, and issue resolution
• Provide technical support to mission planning personnel and operational units
• Coordinate with government personnel and internal teams to resolve technical issues

Benefits

• Competitive salary
• Comprehensive medical, dental, and vision insurance
• 401(k) with company match
• Responsible Time Off (RTO) – flexible time off policy designed to support work-life balance while meeting mission requirements
• 40 hours of paid sick leave annually
• Paid holidays
• Company-paid basic life insurance
• Access to additional leave programs, including parental and medical leave support
• Professional development and growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed