System Specialist, WMS

DSV Road Transport•Canal Winchester, OH

45d•Onsite

About The Position

WMS Subject Matter Expert (SME) is the primary source of knowledge in all areas of WMS configuration, operation and support and is responsible for providing on-site level 1 support.

Requirements

Solid interpersonal and analytical skills required.
Good organizational and administrative skills required.
Good interpersonal communication skills, both oral and written are required.
Bachelor's degree or equivalent strongly preferred.
Knowledge of MS Office systems required.
Warehouse Management System experience required.
Knowledge of warehouse operations best practices.
Generally prefer 1-4 years of related experience.

Responsibilities

Configuring WMS system to meet business processes.
Serve as the single point of contact and liaison between customer, operations and Contract Logistics IT.
Provide level 1 support to analyze, troubleshoot and resolve WMS issues where possible; escalate to IT Support when necessary.
Clearly document details of WMS issues including steps to recreate the issue when escalation is required
Knowledgeable of IT infrastructure hardware such as RF handhelds, vehicle mount RF, printers, workstations and other IT equipment associated with WMS systems.
Assist training new hires on WMS
Participate in cross-functional improvement projects
Clearly document and communicate system change requests.
Ensure adherence to WMS best practices per defined standard operating procedures and work instructions.
Pursue continuous personal and organizational improvements
Maintain a high level of quality in work performed.
Maintains a clean and safe work environment
Follows all SOP and safety guidelines.
Demonstrate knowledge and understanding of business operations
Possess excellent inter-personal and communication skills.
Performs all other duties deemed necessary to support the WMS system and operation.