System Specialist - EDI

Acrisure•Cadillac, MI

12d

About The Position

About Acrisure A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible. Job Summary: Provide a seamless benefits enrollment experience using online enrollment platform to set-up and maintain accurate electronic communication of data to benefit carriers and vendors, ultimately ensuring members receive the coverage they elect from offerings provided to them by their employer.

Requirements

Strong organizational and time management skills, along with a demonstrated attention to detail
Professional verbal and written communication skills
Excellent technology and computer system skills.
Ability to establish credibility and develop strong relationships with internal stakeholders through ethics, integrity, professionalism, and mutual respect.
Effective change management, time management, and follow-up skills
Excellent critical thinking skills: ability to troubleshoot.
Proficient computer skills with agency management software systems, basic working knowledge required/Intermediate knowledge preferred of Microsoft: Word, Outlook, PowerPoint, Excel, and OneNote.
Customer service oriented.
Able to function independently and as part of a team.
High school diploma or recognized equivalent is required.
Associate degree or higher is preferred, or equitable experience.
Minimum 2 years of customer service experience is preferred.

Nice To Haves

bswift experience preferred.
Knowledge of Agency Management Systems; Applied Epic a plus.

Responsibilities

Communicate with the benefit carriers throughout the EDI file setup process (via phone and email)
Communicate programming needs and progress to internal team members
Gather necessary information and documents for setup and programing of each EDI field
Prioritize each client and their carriers for the most efficient course of development
Use bswift Feedbuilder platform to program EDI files accordingly to carrier specifications
Test and troubleshoot the EDI file programming to work correctly for every scenario
Organize and manage active EDI files for each client
Work with tech support to troubleshoot secure server connections and programming issues
Work with the enrollment team to coordinate EDI files going into production and troubleshoot enrollment discrepancies or errors on audit reports from the carriers
Learn the nuances of Feedbuilder and find ways to improve the internal programming processes
Manage the process of EDI files during open enrollment
Build and manage other reports to carriers via the vendor interface
Stay up to date on new software releases and changed or added functionalities in Feedbuilder
Develop and maintain a positive relationship and rapport with each client
Develop and maintain a positive relationship and rapport with benefit enrollment system support staff, requesting enhancements to the system as needed
Attend regularly scheduled training and conferences when content is deemed advantageous
Participate and contribute to department meetings
Comply with agency standards, policies, and procedures

Benefits

Competitive compensation
Generous vacation policy, paid holidays, and paid sick time
Medical Insurance, Dental Insurance, and Vision Insurance (employee-paid)
Company-paid Short-Term and Long-Term Disability Insurance
Company-paid Group Life insurance
Company-paid Employee Assistance Program (EAP) and Calm App subscription
Employee-paid Pet Insurance and optional supplemental insurance coverage
Vested 401(k) with company match and financial wellness programs
Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options
Paid maternity leave, paid paternity leave, and fertility benefits
Career growth and learning opportunities