System Quality Assurance Manager

Aramark•Philadelphia, PA

About The Position

Aramark Healthcare+ has an immediate need for a System Food Service Quality and Standards Manager for The Children's Hospital of Philadelphia. The System Food Service Quality and Standards Manager will be responsible for engaging with front line managers and front line associates to manage safety, sanitation and compliance in the food service operation, and to develop corrective action plans and assist with implementing these plans. Position may also facilitate training on a 1:1 or group basis. At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.

Requirements

Bachelor's degree or equivalent experience
Requires at least 1-3 years of experience in a food service management role
Healthcare experience required
Strong interpersonal skills
Ability to maintain effective client and customer rapport for mutually beneficial business relationships
Ability to demonstrate excellent customer service using Aramark's standard service model
Ability to maintain an effective working relationship with other departments to a unified food service experience for all customers

Responsibilities

Conduct regular on-site Quality Assurance Audits utilizing the Aramark Productivity Portal
Develop and implement corrective action plans for locations identified as not meeting Aramark Standards as it relates to food ordering, production and service
Focus on implementation and training of Aramark’s 5 P’s of Food Management
Work with client constituents to develop training material for client front line staff
Work with VPO, DM’s and Director of Culinary to develop various training material to assist in driving operational outcomes to the operating locations
Continually seek to improve performance; hold staff accountable for challenging goals
Provide leadership in the implementation and maintenance of internal control and business process improvement initiatives.
Develop and be accountable for a culture that creates a safe work environment.
Develop and execute a process for monitoring, testing and reporting compliance.
Identify risks or opportunities to strengthen internal controls and present recommendations for process improvement initiatives.