System Network Technician III - (Prudhoe Bay, AK)

GCI Communication Corp•Prudhoe Bay, AK

1d•Onsite

About The Position

GCI's System Network Technician III will provide installation, maintenance, and optimization of a diverse range of state-of-the-art telecommunications voice and data networks and equipment. Support oil and gas companies and their contractors across designated regional areas, such as North Slope, Offshore, Open Water Platform, Remote Arctic Exploration. Ensure reliable connectivity and operational excellence, including oversight of restoration operations as assigned. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: Installation & Configuration Install, operate, configure, test, upgrade, and maintain telecommunications systems and equipment that maximizes availability and delivers reliable, high-quality service, to include: Central Office equipment Desktop computing Digital microwave radios Fiber optic cable Digital carrier networks Digital Access and Cross-Connect Systems (DACS) Telephony LAN/WAN (installation and maintenance of Cisco routers and switches) Cat 5 wiring V-SAT deployment Systems and equipment supporting client “Exploration” efforts (Ku & C band) Two-way radio and Airspan wireless communications systems Tower construction and telecom component installation Antenna mounting and alignment Waveguide and coax installation and testing Act as the on-site technician for all phases of system installation, testing, maintenance, outage prevention, and service restoration. Prioritize workload and competing requirements to meet deadlines. Provide updates to service delivery managers, clients, and internal partners as necessary. Maintain accurate documentation of system configurations, maintenance activities, and service restoration procedures. Update documentation as needed, highlighting revisions so stakeholders can easily review any changes. Ensure compliance with company standards, safety requirements, and industry best practices during all installation and maintenance activities. Technical Support & Troubleshooting Provide technical support for configuration and testing of telecommunication systems. Perform site surveys, determine problems, and develop requirements and solutions. Diagnose and resolve technical issues promptly to minimize downtime and maintain service continuity. Provide proactive outage prevention and efficient service restoration to maintain uninterrupted operations. Conduct performance analysis and diagnostics to ensure system reliability. Serve as a point of contact for customer support, including capturing work requirements, troubleshooting, and assisting in problem resolution. Comply with all company and customer/client telecom regulations and safety programs. Ability to accurately articulate technical information verbally (virtually, telephonically, in person) and in writing (documentation, drawings, policies, training outlines, etc.) to internal and external audiences with varying levels of technical understanding. Ability to use sound, logical judgment to choose an appropriate course of action. Ability to effectively evaluate workload, prioritize tasks, and set realistic goals while maintaining safety as the highest priority. Understanding of the installation, configuration, operation, and testing of communication and desktop computing systems. Understanding of the theory, operation, and troubleshooting of state-of-the-art digital communications network equipment. Understanding of oil/gas field equipment standards, digital microwave radios, desktop computing, fiber optic installation and maintenance, digital carrier networks, DACS, telephony, LAN/WAN, Cat 5e wiring standards, and 2-way radio. COMPETENCIES: ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles. COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. Ability to accurately articulate technical information verbally (virtually, telephonically, in person) and in writing (documentation, drawings, policies, training outlines, etc.) to internal and external audiences with varying levels of technical understanding. COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI’s Code of Business Conduct & Ethics. CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. Ability to use sound, logical judgment to choose an appropriate course of action. Ability to effectively evaluate workload, prioritize tasks, and set realistic goals while maintaining safety as the highest priority. Understanding of the installation, configuration, operation, and testing of communication and desktop computing systems. Understanding of the theory, operation, and troubleshooting of state-of-the-art digital communications network equipment. Understanding of oil/gas field equipment standards, digital microwave radios, desktop computing, fiber optic installation and maintenance, digital carrier networks, DACS, telephony, LAN/WAN, Cat 5e wiring standards, and 2-way radio. SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. TECHNICAL PROFICIENCY - Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into databases or equivalent. Additional Job Requirements: This is a mid-level position within the discipline demonstrating strong knowledge and proficiency in areas of responsibility. Performs complex tasks and job duties, receiving minimal to no instruction on routine work and general instruction on new assignments. Works under moderate to minimal supervision with latitude for independent judgment. Supports higher level staff in implementing more complex projects. Provide technical training and guidance to junior staff. Lead moderate projects and provide strong technical expertise. Additional Competencies: Demonstrated strong knowledge of and ability to install, configure, operate, and test communication and desktop computing systems. Demonstrated strong knowledge of the theory and operation of state-of-the-art digital communication network equipment, with the ability to effectively troubleshoot and find resolution. Demonstrated proficiency in tower construction and telecom component installation, antenna mounting and alignment, waveguide and coax installation and testing. Demonstrated proficiency in the installation and maintenance of two-way radio and Airspan wireless communications systems. Understanding of Central Office equipment standards, V-SAT deployment, and operations in support of client “Exploration” efforts (Ku & C band).

Requirements

A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis
High School diploma or equivalent.
Associate degree in information technology, electronics, systems, computer science, or related field.
Minimum of five (5) years of experience in telecommunications operation, repair, and installation
At least three (3) years of relevant experience supporting the Oil & Gas industry and/or in a North Slope, Offshore, Open Water Platform, or Remote Arctic Exploration environment.
Required to successfully obtain and maintain the following certification within 90 days of hire: Tower climbing and rescue.
Required to successfully obtain and maintain additional certifications within specified timeframes to satisfy client or company guidelines, e.g., Defensive Driving, North Slope Training Cooperative (NSTC), Hewitt Safety Training, and Cold Water.
Demonstrated strong knowledge of and ability to install, configure, operate, and test communication and desktop computing systems.
Demonstrated strong knowledge of the theory and operation of state-of-the-art digital communication network equipment, with the ability to effectively troubleshoot and find resolution.
Demonstrated proficiency in tower construction and telecom component installation, antenna mounting and alignment, waveguide and coax installation and testing.
Demonstrated proficiency in the installation and maintenance of two-way radio and Airspan wireless communications systems.
Understanding of Central Office equipment standards, V-SAT deployment, and operations in support of client “Exploration” efforts (Ku & C band).
Must possess and maintain a valid driver’s license, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course.

Nice To Haves

Bachelor’s degree in information technology, electronics, systems, computer science or related area.
FCC General Class License, Safe Gulf, CCNA, A+ certification.
Other relevant telecom industry or job specific certifications.

Responsibilities

Install, operate, configure, test, upgrade, and maintain telecommunications systems and equipment that maximizes availability and delivers reliable, high-quality service
Act as the on-site technician for all phases of system installation, testing, maintenance, outage prevention, and service restoration.
Prioritize workload and competing requirements to meet deadlines.
Provide updates to service delivery managers, clients, and internal partners as necessary.
Maintain accurate documentation of system configurations, maintenance activities, and service restoration procedures.
Ensure compliance with company standards, safety requirements, and industry best practices during all installation and maintenance activities.
Provide technical support for configuration and testing of telecommunication systems.
Perform site surveys, determine problems, and develop requirements and solutions.
Diagnose and resolve technical issues promptly to minimize downtime and maintain service continuity.
Provide proactive outage prevention and efficient service restoration to maintain uninterrupted operations.
Conduct performance analysis and diagnostics to ensure system reliability.
Serve as a point of contact for customer support, including capturing work requirements, troubleshooting, and assisting in problem resolution.
Comply with all company and customer/client telecom regulations and safety programs.
Provide technical training and guidance to junior staff.
Lead moderate projects and provide strong technical expertise.