System Lab Supervisor of Support Services

Bronson Battle Creek•Kalamazoo, MI

47d

About The Position

Provides day-to-day supervision to include administrative, technical and personnel duties as well as hiring, counseling, and disciplinary actions of the staff. Develop and monitor financial budgets, as well as quality assurance monitors to assess section performance and ensure established targets are achieved. Assists in leading the team and function as a resource to the system lab leadership team. Assess section performance and ensure established targets are achieved. Develop procedures and methods in accordance with accreditation requirements. Responsible for ensuring that staff system-wide complies with policies and procedures. Responsible for coordinating the day to day operations of the section, the ongoing monitor of maintenance, QC and QA activities in accordance with all regulatory and accreditation requirements. Interfaces with other sites and departments in addressing questions of their technical area from providers and other customers. Employees providing direct patient care must demonstrate competencies specific to the population served.

Requirements

Bachelor's degree including courses in biological science, chemistry, and mathematics and 3 years of full-time experience in the clinical laboratory
Current NCA or ASCP laboratory certification (CT, HT, MLT, MT/MLS) depending on specific department
Must be able to operate and perform basic computer programs associated with documentation and record keeping in the department
Must demonstrate a degree of independent judgment and critical thinking, consulting with the manager when appropriate
Must be able to move from task to task, maintaining quality and efficiency
Communicates and shares information with providers and team members, both verbally and written
Demonstrates teaching, coaching and mentoring skills
Dependent on job duties, a valid Michigan driver's license and insurability through Bronson's carrier may be required.

Nice To Haves

Experience in a supervisory role preferred
Additional education/experience may be required depending on specific department

Responsibilities

Oversees and is accountable for supervising all system-wide clinical and technical functions related to specialty
Responsible for overall supervision of the section staff which includes recommendations on hiring, counseling and disciplinary actions of the staff.
Develop and monitor financial budgets, as well as quality assurance monitors to assess section performance and ensure established targets are achieved
Monitors quality assurance to assess section performance and ensure established targets are achieved.
Promotes and develops inter-departmental teamwork throughout the laboratory and specific department
Works with laboratory section head and one-up to manage workload and staffing levels for optimal patient care.
Ensures section personnel compliance to laboratory's policies and procedures.
Schedules section personnel to ensure processes are performed and test results are available to meet the clinical needs of healthcare providers.
Working in conjunction with Purchasing, Central Distribution and vendors, assists in maintaining adequate supplies and inventory for section.
Assists the manager with work review and consults with pathologists as required.
Uses critical thinking to resolve technical problems in procedures and instrumentation.
Acts as a resource for healthcare providers on matters relating to department testing methodology and quality concerns.
Hires and conducts personnel performance evaluations
Ensures department staff adhere to the laboratory's chemical and biohazard safety policies and procedures.
Capable of identifying problems that may adversely affect test performance or reporting of test results and either must correct the problems or immediately notify appropriate technical resource prior to reporting patient test results
Document all corrective actions taken when test systems deviate from the laboratory's established performance specifications.
Assists in evaluating and selecting new testing methods and instrumentation.
Participates in Laboratory Quality Program activities with emphasis on assuring compliance with training, safety, laboratory, hospital, and accreditation standards
Maintains competencies and certification through approved methods of continuing education.
Assists in orienting and training new laboratory employees and students in pre-analytical, analytical (waived, moderate and high complexity) and post-analytical phases of testing, as appropriate to job description.
Participates as a contributing member to assigned Bronson System committees.
Team player that is insightful and reads interpersonal relationships well. Candidate must have excellent team building skills and must be team-oriented and team-driven.
Responsible for department's specimen processing, test performance and test result reporting accuracy.
Maintain records that demonstrate proficiency testing samples are tested in the same manner as patient specimens.
Adhere to the laboratory's quality control policies ensuring all quality control activities, instrument and procedural calibrations, maintenance and troubleshooting are compliant.
Ensures all critical values and tests are timely reported to an appropriate healthcare provider
Performs only tests that they have trained in and demonstrated competency.
Follows the laboratory's procedures for specimen handling and processing, test analysis, reporting and maintaining records of patient test results.
Follows good laboratory practices with reagent stability and storage.
Follow the laboratory's established policies and procedures whenever test systems are not within the laboratory's established acceptable levels of performance.
Communicates all critical values and tests to an appropriate healthcare provider.