Supervisor of IT Support Services

Altera Digital Health United States•Pittsburgh, PA

23h•Onsite

About The Position

As a Supervisor of IT Support Services , you will lead a dedicated team responsible for delivering outstanding IT services to our clients. In this central role, you will guide your team to meet key milestones, build strong client relationships, and ensure the overall success and profitability of the account. This is an opportunity to develop talent, inspire high performance, and make a direct impact on our clients' success.

Requirements

Experience: 5+ years of relevant work experience, with at least 2 years in a leadership role within IT management.
Technical Skills: Proficiency with Office 365 and related cloud services.
Education: A Bachelor's Degree or equivalent business experience.
Client Focus: A passion for client service and a track record of developing solutions to improve service delivery.
Leadership: The ability to set challenging goals and hold your team accountable for results within deadlines.
Communication: Excellent skills in providing clear, regular, and meaningful information to your team.
Collaboration: An open-minded approach to listening to and considering ideas from others.
Inclusive Leadership: A commitment to advocating for and including diverse perspectives on your team.

Responsibilities

Lead the delivery of effective and efficient IT services that meet our clients' needs.
Manage client relationships, serve as a trusted partner, and resolve any issues that arise.
Identify and recruit talent to build a team with a diverse mix of skills and competencies.
Set clear team and individual goals, using KPIs to track progress and inspire high performance.
Lead, mentor, and support your team to ensure milestones and objectives are met.
Create development plans and coach team members to help them reach their full potential.
Provide regular, constructive feedback on performance to foster growth.
Recognize and celebrate high performers to maintain motivation and retain key talent.
Communicate company news and team progress to keep everyone aligned and informed.
Maintain and implement the endpoint patching strategy for all hospital devices to ensure security and stability.
Oversee and maintain an accurate inventory of all hardware assets.
Prepare and deliver presentations to hospital leadership and conduct new hire orientation sessions.