System Integration Specialist

Arrow International•Cleveland, OH

About The Position

Description Arrow International is the world's largest manufacturer and supplier of charitable gaming products and solutions. We produce and distribute a wide array of products including consumables (pull tab tickets, bingo paper and ink, etc.) as well as world class, state-of-the-art, electronic gaming products. Our products are sold, installed, and operated in numerous social and gaming venues around the world. We continue to grow at a record pace and offer this exciting career opportunity to join our team where we are focused on attracting and engaging exceptional talent, empowering colleagues to achieve fulfilling careers, and creating fun and engaging products that are second to none for our customers. Requirements SUMMARY OF ESSENTIAL FUNCTIONS Responsible for integrating electronic systems, including hardware, software, and firmware. Troubleshoot and repair computer hardware and software issues. Ability to interpret site surveys and translate requirements to the integration process. · Exceeds customer satisfaction objectives as outlined by Arrow management. · Recommends and executes appropriate solutions in a timely manner. · Ability to gather trace information when troubleshooting systems problems. · Analyzes customer equipment problems in accordance with established performance standards. · Responsible for meeting shipping deadlines in relation to installation schedules. · Work closely with Product Support to diagnose problems and develop engineering changes when needed. · Monitor specifications of products in compliance with state regulatory agencies. · On-site installations, surveys, and support required when needed. · Assist customers on the configuration and programming of Arrow equipment. · Technical training on Arrow equipment for distributors and new employees. · Assist on writing technical manuals and web updates for new equipment. · Responsible for following up with customers promptly when needed. · Afterhours support on a on call rotation – when applicable

Requirements

Minimum of 3 years education or commensurate experience in Windows based software installation and PC repair.
Competency in various software including MSOffice, Windows, Windows Server, VMware, Active Directory and WIFI technology
Competency in network technologies including the Cisco family
Working knowledge of electronic products and services.
Ability to read software and technical manuals.
Strong analytical and troubleshooting skills are imperative.
Excellent written and verbal communication skills.
Strong customer relation and phone skills.
Must be self-motivated to work independently without direct supervision.
Effective planning and organizational skills to efficiently manage time and work load.

Nice To Haves

Previous experience in customer technical support.
Prior experience in supporting electronic gaming devices.
Prior experience in supporting and installing proprietary software
Certification and 2 or more years of commensurate experience in network technologies.
Certification and 2 or more years of commensurate experience in computer repair

Responsibilities

Responsible for integrating electronic systems, including hardware, software, and firmware.
Troubleshoot and repair computer hardware and software issues.
Ability to interpret site surveys and translate requirements to the integration process.
Exceeds customer satisfaction objectives as outlined by Arrow management.
Recommends and executes appropriate solutions in a timely manner.
Ability to gather trace information when troubleshooting systems problems.
Analyzes customer equipment problems in accordance with established performance standards.
Responsible for meeting shipping deadlines in relation to installation schedules.
Work closely with Product Support to diagnose problems and develop engineering changes when needed.
Monitor specifications of products in compliance with state regulatory agencies.
On-site installations, surveys, and support required when needed.
Assist customers on the configuration and programming of Arrow equipment.
Technical training on Arrow equipment for distributors and new employees.
Assist on writing technical manuals and web updates for new equipment.
Responsible for following up with customers promptly when needed.
Afterhours support on a on call rotation – when applicable