System Integration Manager I

TGW Logistics Group•Grand Rapids, MI

About The Position

The Systems Integration Manager I ensures successful delivery of projects by achieving committed functionality, performance, and availability of TGW’s material handling solutions. This client-facing role spans from the back end of the pre-sales process through project realization and final acceptance. The position requires strong technical understanding of automated warehousing systems, effective client management, and collaboration with internal and external engineering teams. A SIM I focuses on developing specialized skills, gaining hands-on experience, and supporting others in fulfilling project objectives.

Requirements

Education: Bachelor’s Degree in Engineering, or related field, or equivalent work experience.
Experience: At least two (2) years of prior experience in high-level design or operation of diverse intralogistics systems at varying levels of automation.
Travel: Up to 20% of domestic and international travel required.
Skills & Abilities Proficiency in Microsoft applications: Excel, PowerPivot, Access, Word, Visio, and PowerPoint.
Ability to collect, maintain, and analyze data; present conclusions and recommendations effectively.
Strong analytical, strategic, and solutions-oriented mindset.
Excellent communication and presentation skills.
Ability to work in a multidisciplinary and intercultural team environment.
Open-minded, eager to learn, and committed to TGW core values.
Ability to remain stationary at a desk for prolonged periods of time.
Ability to go to site frequently and move safely around industrial and/or warehouse environment.
Ability to lift and carry supplies up to 25 pounds at a time.
Ability to operate computers, tablets, phones, and other electronic devices.
Ability to communicate with others verbally and in writing, on a frequent basis.
Ability to tolerate exposure to job site temperature fluctuations due to seasonal weather in geographic region.
This position may require work at TGW customer sites. TGW’s customers may require background checks before accessing their sites. Refusal to participate in a customer-required background check may result in a customer barring access and a subsequent reduction in work.

Responsibilities

Pre-Sales Support Validate proposed solutions for deliverability, including design assumptions, system requirements, functional scope, and acceptance criteria.
Review Risk and Opportunity Register to mitigate unnecessary risks.
Support simulation model setup, strategies, and results analysis.
Detail Engineering Assist in synchronizing engineering efforts across core teams to align design assumptions, contractual commitments, and operational requirements.
Coordinate simulation updates and integrate findings into project design.
Audit functional and interface specifications, exception scenarios, and recovery expectations.
Verify feasibility of change requests and resolve open points and risk items.
Prepare and maintain documentation from sales handover through final acceptance (e.g., test data, specifications, Material Flow Diagram, simulation reports).
Recommend and support test scenarios for system readiness, including simulation, emulation, functional acceptance, throughput, and site acceptance testing.
Define system data and KPIs for performance tracking and reporting.
Commissioning and Ramp-Up Assist in ensuring readiness for customer takeover.
Monitor and analyze system data and KPIs to validate design assumptions.
Contribute to issue management and resolution during ramp-up phase.
Performs additional duties as assigned.