System Implementation Specialist

Mindray North America•Miami, FL

17h•Onsite

About The Position

Join Mindray North America and help shape the future of patient care. Mindray is a global leader in medical technology, delivering advanced patient monitoring systems, anesthesia machines, ventilators, and ultrasound solutions trusted in hospitals and critical care environments worldwide. Unlike many larger competitors, Mindray combines cutting-edge innovation with unmatched value, giving healthcare providers access to reliable, feature-rich technology without compromise. Our culture is built on collaboration, integrity, and a drive to equip caregivers with the tools they need to deliver exceptional care. Fast facts about Mindray: Founded in 1991, with 14,000 employees worldwide 8 global R&D centers, investing ~10% of annual revenue into innovation North American headquarters in Mahwah, NJ, with 40+ international subsidiaries Job Summary The System Implementation Specialist provides professional, hands-on support for Mindray’s central station systems, ensuring seamless installation, integration, and performance in hospital environments. This role includes conducting site surveys, managing installations and system add-ons, troubleshooting complex issues, and delivering exceptional customer support throughout the product lifecycle. Specialists also participate in the national on-call rotation, providing after-hours support to ensure continuous uptime and customer satisfaction.

Requirements

Associate degree (minimum) or equivalent in electronics, instrumentation, or computer technology; Bachelor’s degree preferred.
Experience with telemetry or RF systems (minimum one year preferred).
Working knowledge of Microsoft Windows OS and IT networking concepts.
Strong technical skills in system design, installation, troubleshooting, and repair of monitoring systems.
Excellent communication, organization, and critical thinking abilities.
Customer-focused, independent, and solutions-oriented with a positive attitude.
Valid driver’s license with a clean driving record.

Responsibilities

Schedule and perform system installations, add-ons, and site surveys based on customer requirements and technical specifications.
Verify that all systems meet Mindray’s performance and quality standards through comprehensive testing.
Provide advanced on-site support for complex or escalated service issues beyond the capabilities of local service representatives.
Deliver after-hours phone support to assist customers, service representatives, and clinical staff with technical issues—offering timely solutions to minimize downtime.
Coordinate and perform system updates and upgrades as required.
Maintain detailed and accurate documentation for all service and installation activities in accordance with Mindray’s Quality System and Administrative policies.
Collaborate with cross-functional teams—including Service Management, Technical Support, and Clinical Education—to ensure project milestones and customer needs are met.