Implementation Specialist

Wellthy

10h • $70,000 - $85,000 • Remote

About The Position

At Wellthy, we dream of a world where everyone has the care infrastructure they need to manage their own health and the health and well-being of their loved ones.

We’re building something new in the care space - reimagining how care is delivered, accessed, and supported by families around the globe. As we grow, we’re seeking collaborative, curious, and purpose-driven teammates to help us expand what’s possible.

Our work is grounded in the expertise of seasoned care professionals who deeply understand families’ real challenges paired with agile, tech-powered solutions that deliver support efficiently and at scale. We embrace a mindset of continuous learning, especially around emerging technologies. Tools like AI and other innovations are accelerators, enabling us to scale our impact, work smarter, and stay at the forefront of care delivery.
Through Wellthy, millions of families have access to support to help them manage care during every stage of life, with hands-on experts guiding families through caregiving or backup care journeys. And with the acquisition of Patch Caregiving, Wellthy continues to expand how care shows up for working families by pairing care navigation and coordination with on-site and near-site employer-based childcare. This combination allows us to support families not just in navigating care decisions, but in accessing real, hands-on help when and where they need it most. Together, we’re building a more connected, comprehensive care experience for families and caregivers alike.
We partner with leading companies including more than 40 Fortune 500 companies to support the care needs of their workforces globally. We also work alongside health plans and carriers to embed care support into their offerings, enhancing the experience and outcomes for members.

We’re building, evolving, and expanding the market category for care, and we’re looking for responsive, collaborative, curious, and purposeful colleagues to join us.
As our Implementation Specialist, you will play a critical role in bringing new clients and programs to life at Wellthy. Reporting to the Manager of Implementation, you will lead the onboarding and implementation of new employer clients while also supporting program expansions and enhancements for existing partners.
This role sits at the center of many teams and requires strong project management, clear communication, and exceptional attention to detail. You will manage multiple implementations simultaneously in a fast-moving environment, guiding clients through discovery, translating their goals into actionable plans, and ensuring a seamless launch experience.
Our work is grounded in the expertise of seasoned care professionals who deeply understand families’ real challenges paired with agile, tech-powered solutions that deliver support efficiently and at scale. We embrace a mindset of continuous learning, especially around emerging technologies. Tools like AI and other innovations are accelerators, enabling us to scale our impact, work smarter, and stay at the forefront of care delivery.
You will report directly to the Implementation Manager, Client Success.

Requirements

• Bachelor’s degree (or equivalent) and 2+ years of Implementation or Client Services experience.
• You’re smart, thoughtful, and detail-oriented with a knack for project management.
• You move fast and stay curious. You’re excited about using AI and new digital tools to accelerate your workflow.
• You can translate client needs to internal stakeholders and complex concepts externally to clients, when appropriate. You are concise, persuasive, and proactive.
• Mission-driven and passionate - This role is critical to ensuring that families gain access to Wellthy’s support quickly and seamlessly, helping employer partners deliver meaningful care benefits to their employees.
• A team player who is comfortable pitching in and supporting team members
• An upbeat and positive attitude with the ability to find solutions to seemingly tricky challenges.

Nice To Haves

• Experience working with eligibility files, benefit configuration, or data integrations is a plus.
• Salesforce, Asana, Slack, GSuite experience preferred.

Responsibilities

• Project manage multiple new client implementations, expansion of existing programs, and managing complex workstreams simultaneously. Ensure an exceptional client experience, measured through NPS
• Create, execute, and adapt project plans in real-time. Maintain up-to-date project documentation and ensure all materials are organized and accessible.
• Conduct kickoff and ongoing implementation meetings to review milestones, surface opportunities or challenges, and guide clients through discovery and solution design.
• Serve as the central hub for implementation communication. Coordinate closely with Growth (sales handoff), Client Success (post-launch ownership), Care Operations (service delivery), Product (platform configuration), and Marketing/Comms (launch communications)..
• Coordinate technical and operational setup. Manage key implementation activities such as eligibility file setup, system configuration, and benefit design details to ensure programs are launched accurately and efficiently.
• Anticipate challenges early—whether technical issues, workflow bottlenecks, or client questions—and collaborate with internal teams to resolve them and keep projects moving forward.
• Identify opportunities to improve workflows and operational processes that enhance the client onboarding and expansion experience.
• Support internal strategic initiatives. Contribute to projects that improve how Wellthy onboards new clients, expands programs, and communicates updates across teams.

Benefits

• Remote work environment.
• Medical, dental and vision benefits within 30 days of hire.
• Retirement saving account with matching company contributions.
• Mental health benefits.
• 15 days paid vacation, two additional days for each subsequent years (up to a maximum of 25 days).
• Sick and Caregiving Days.
• Professional development initiatives for growth.
• Generous parental leave (maternal and paternal) during a new child’s first year (born into family or adopted) and pregnancy loss leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level