System Implementation Project Manager

Rapid Fire Safety & Security LLC-posted 3 days ago

Full-time • Mid Level

Onsite • Maryland Heights, MO

1-10 employees

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The Systems Implementation Project Manager plays a critical role in leading the successful planning, execution, and delivery of enterprise system implementations across acquired branch operations, including NetSuite ERP, field service management modules, and other integrated business applications. This position requires a strategic thinker who can effectively collaborate with cross-functional teams to understand business needs, evaluate options, and facilitate the delivery of high-quality technology solutions. The ideal candidate will excel in managing complex, multi-site implementations while ensuring projects are delivered on time, within budget, and aligned with organizational objectives.

Lead end-to-end NetSuite implementation projects for branch acquisitions, including new implementations, system enhancements, integrations, and migrations from legacy ERP/CRM/FSM systems
Develop comprehensive project plans utilizing industry best practices, including work breakdown structures WBS), resource allocation strategies, and realistic timelines with clear milestones
Manage multiple concurrent projects of varying size and complexity across different branch locations simultaneously
Utilize NetSuite project management tools and templates to standardize delivery and maintain consistency across implementations
Establish and monitor project KPIs, budgets, and quality metrics to ensure successful delivery outcomes
Define and drive end-user business requirements and systems goals through collaborative discovery sessions
Effectively negotiate project scope and timelines with business leaders to achieve high-value outcomes while managing expectations
Facilitate internal collaboration across teams including employees, contractors, and external partners throughout the project lifecycle
Communicate project status, risks, and issues to stakeholders at all levels, including C-suite executives
Manage change management processes to ensure smooth adoption and minimize business disruption
Assist in gathering, validating, and documenting branch process and system data where applicable to support migration from existing ERP/CRM/FSM platforms
Oversee and coordinate data cleansing, mapping, and migration activities performed by technical teams to ensure data integrity in NetSuite
Coordinate integration testing between NetSuite and other business systems to ensure seamless functionality
Partner with IT and technical teams to develop and execute legacy system sunset strategies with minimal operational impact
Proactively identify potential blockers and develop creative solutions to keep projects on track
Conduct comprehensive risk assessments and develop mitigation strategies for each project phase
Quickly assess situations, identify gaps, and present viable solutions to complex challenges
Monitor project health using real-time dashboards and analytics to enable data-driven decision making
Design and deliver end-user training programs on NetSuite processes, workflows, and best practices
Provide training on integrated systems including FSM and ServiceTrade platforms
Create comprehensive training materials and documentation to support ongoing system usage
Foster user adoption through ongoing support and post-implementation assistance

Bachelor's degree in business, Information Technology, Computer Science, or related field; OR 10+ years of demonstrated project management experience in lieu of degree
Minimum 5 years of experience managing NetSuite/Oracle ERP implementations Required)
Proven track record of successfully delivering full lifecycle ERP projects from planning through implementation
Experience with enterprise-level, multi-site implementations preferred
Deep functional knowledge of NetSuite ERP modules including Financials, Order Management, Inventory, and Service Operations
Strong understanding of business processes related to: o Accounting/ERP Accounts Receivable, Accounts Payable, General Ledger) o Invoicing and Revenue Recognition o Order Management and Service Operations Field Service Management o Sales CRM and Customer Management
Experience with NetSuite project management tools, resource allocation, and project templates
Proficiency with data migration methodologies and integration best practices
Expert knowledge of project management methodologies including Waterfall, Agile, and Hybrid approaches
Demonstrated experience developing and managing detailed project plans, budgets, and resource schedules
Strong ability to manage scope, prevent scope creep, and implement effective change control processes
Proven ability to manage multiple competing priorities in a fast-paced environment
Exceptional verbal and written communication skills with the ability to present to audiences at all organizational levels
Advanced interpersonal skills with the confidence to effectively communicate with C-suite executives and technical teams alike
Strong facilitation and conflict resolution capabilities
Demonstrated leadership abilities with experience building consensus across diverse stakeholder groups
Advanced proficiency with Microsoft Office Suite Word, Excel, PowerPoint, Outlook)
Experience creating executive-level presentations and reporting dashboards
Ability to leverage technology tools for project collaboration and communication

Project Management Professional PMP) certification
NetSuite certifications Suite Foundation, Administrator, or Implementation Specialist) nice to have
Experience with project management tools such as Jira Service, Monday.com, and Lucid Chart
Background in the service industry, particularly Life Safety, field services
Experience with Field Service Management FSM) platforms and ServiceTrade
Knowledge of integration platforms and APIs
Previous experience working in a Project Management Office PMO) environment

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