System Engineer, FT, Days

Prisma Health•Greenville, SC

3d•Onsite

About The Position

Under general direction, designs, builds, configures, troubleshoots and integrates new and existing servers to the Prisma Health technical environment to provide service enhancements, application deployments and infrastructure upgrades. Loads software and hardware patches which provide upgrades, fixes and enhancements to the server environment. This position diagnoses and corrects issues and is responsible for monitoring performance and system usage on a daily basis. Works with Sr System Engineers to support the Disaster Recovery Plan (DRP), backup procedures and disk configurations. Supports Sr. System Engineers as requested with system analysis to keep systems current with changing technologies. All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference. Designs, installs, upgrades, troubleshoots and maintains server systems, Microsoft applications, including but not limited to databases running Server Group supported applications. Performs server and system maintenance, monitoring and tuning to assure performance. Troubleshoots issues timely and works to resolution. Seeks support from Sr. System Engineers as needed. Gathers necessary design specifications for servers, systems and OS applications from Application Analysts and / or internal customers. Designs, develops and tests new applications, servers and OS versions on systems servers in the computer lab prior to production release. Ensures systems are free of known defects before releasing to production. Documents procedures and processes for maintenance and installation of server equipment. Reviews documentation as necessary or at least annually. Receives and resolves user problems and requests relating to server environment. Handles tier two support requests. May handles some tier 3 support requests. Shares on-call rotation as the first contact for system related problems. Assists in organization of details used in budget development. Analyzes and writes specification for possible improvements of systems applications; designs, develops or recommends new or revised systems or system utilities as necessary. Performs other duties as assigned.

Requirements

Education - Bachelor's degree in Information Technology, Computer Science, or related field of study.
Experience - Two (2) years of server experience to include but not limited to, Microsoft Server 2000, 2003, 2008 32bit and 64bit, DHCP, DNS, WINS Active Directory 2003, 2008. Troubleshooting Server issues for both OS and application.
In Lieu Of In lieu of the educational and experience requirements noted above, an Associate degree in Information Technology, Computer Science, or related field of study and six (6) years server experience to include but not limited to, Microsoft Server 2000, 2003, 2008 32bit and 64bit, DHCP, DNS, WINS Active Directory 2003, 2008. Troubleshooting Server issues for both OS and application may be considered.
In lieu of the educational and experience requirements noted above, High School Diploma or equivalent and eighty (8) years server experience to include but not limited to, Microsoft Server 2000, 2003, 2008 32bit and 64bit, DHCP, DNS, WINS Active Directory 2003, 2008. Troubleshooting Server issues for both OS and application may be considered.
Windows Server 2003, 2008
Working knowledge of Microsoft Active Directory

Nice To Haves

Working knowledge of Microsoft Exchange 2003, 2007 and/or Microsoft SharePoint and Symantec Net Backup- Preferred
Citrix XenServer- Preferred

Responsibilities

Designs, installs, upgrades, troubleshoots and maintains server systems, Microsoft applications, including but not limited to databases running Server Group supported applications.
Performs server and system maintenance, monitoring and tuning to assure performance.
Troubleshoots issues timely and works to resolution.
Seeks support from Sr. System Engineers as needed.
Gathers necessary design specifications for servers, systems and OS applications from Application Analysts and / or internal customers.
Designs, develops and tests new applications, servers and OS versions on systems servers in the computer lab prior to production release.
Ensures systems are free of known defects before releasing to production.
Documents procedures and processes for maintenance and installation of server equipment.
Reviews documentation as necessary or at least annually.
Receives and resolves user problems and requests relating to server environment.
Handles tier two support requests. May handles some tier 3 support requests.
Shares on-call rotation as the first contact for system related problems.
Assists in organization of details used in budget development.
Analyzes and writes specification for possible improvements of systems applications; designs, develops or recommends new or revised systems or system utilities as necessary.
Performs other duties as assigned.